Medicare online account help - Confirm your Medicare Safety Net family

in this guide

Step 1: sign in
Step 2: check your family details
Step 3: review and submit
Step 4: sign out

When your Medicare Safety Net family is close to reaching the relevant Safety Net threshold, we’ll ask you to confirm who’s in your family.

You’ll need to do this, so we can pay you higher Medicare benefits for certain services when your family reaches the threshold.

If you’re the family’s contact person or their partner, you can view and confirm your family online.

You’ll need to call the Medicare program line or complete the Medicare Safety Net couples registration and amendment form if you:

haven’t been asked to confirm your safety net family
need to change who’s in your safety net family.

The screenshots and instructions in this guide are for using Medicare online account on a computer or mobile web browser. The page layout will look different if you’re using the Express Plus Medicare mobile app or Medicare online account through the myGov app.

Step 1: sign in

From your homepage, select Safety Net from Services.

Select the year you want to confirm from the Medicare Safety Net period for drop down menu.

Then select Confirm your family.

Select Begin.

Step 2: check your family details

We’ll show who’s in your Medicare Safety Net family.

Review who’s in your family, then select either:

Yes if you need to change your family details
No if your family details are correct.

Then select Next.

If you need to change who’s in your Medicare Safety Net family, you’ll need to call the Medicare program line or complete the Medicare Safety Net couples registration and amendment form.

In this example, the family details are correct.

Step 3: review and submit

We’ll give you a summary of the details you’ve given us. Read the details on this page and make sure they’re correct. If you need to make changes, select Edit.

If all the information is correct, read the declaration. If you understand and agree with the declaration, select Submit.

If you select Cancel, you’ll still need to confirm who’s in your family. If you don’t, you might miss out on getting higher benefits when your family reaches the threshold.