Information in your language

Translated information

We have translated information to help you learn about our payments and services.

You can also view translated information by title, product code and life event.

To read translated text, you may need to upgrade your operating system. Or you may need to install the relevant fonts or latest version of your web browser and PDF viewer.

Aboriginal and Torres Strait Islander languages

Multicultural languages

Interpreter and translation services

We have free interpreter and translation services in over 200 languages.

Interpreters and translators follow a code of ethics. This means they can’t give your information to anyone else.

Interpreters

We use qualified interpreters to tell you about our payments and services in your language.

This includes:

Auslan or sign language
Aboriginal and Torres Strait Island languages
international languages.

Let us know if you need for an interpreter when you call or visit us.

Translation of documents

We might ask you for a document when you claim a payment or service. If it’s not in English, we can translate it for free. Just tell us you need a document translated when you call or visit us.

We can translate documents like birth certificates, medical reports and foreign pension papers.

Contact us

You can talk to someone in your language Monday to Friday between 8 am to 5 pm.

For Centrelink payments and services, you can call either our:

Indigenous Call Centre if you are an Aboriginal or Torres Strait Islander Australian
multilingual phone service if you are from a multicultural background
your usual payment line.

For help with Medicare, you can call the Medicare program line. Let us know if you need an interpreter and we’ll arrange one for free.

For help with Child Support, you can call the Child Support Enquiry line. Let us know if you need an interpreter and we’ll arrange one for free.

If you’re deaf, have hearing loss or speech disability, you can contact us through either:

the National Relay Service (NRS)
the TTY Freecall™ service.

Migrants, refugees and visitors to Australia

We have a range of services to help support migrants and refugees and humanitarian entrants settle into life in Australia.

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