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Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

If you suspect someone may be committing fraud against Medicare, Centrelink or Child Support, you should report it.

If you believe we’ve made a mistake that caused you financial loss or injury, you may be able to claim compensation from us.

We get feedback from our customers about our processes and services. This can be done through a research company and customer surveys. Your views count and can help improve our services.

We review your details to make sure you’re getting the right payment and payment amount. If you have a partner, we’ll also review their details.

Find out what you can do if you want more information or disagree with a decision we've made.

It’s important to tell us if your circumstances change if you get a Centrelink payment, plan to claim a payment, or owe us money.

How to report cyber security system risks in our online systems.