Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.
Our service centres, agents, access points and most call centres close for the Australia Day public holiday on Monday 26 January 2026.
This means you’ll need to do your business with us online or by phone self-service.
Read more about public holiday reporting and payment dates.
This information was printed 5 January 2026 from https://www.servicesaustralia.gov.au/customer-service-changes. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/site-notices when using this material.