Customer service changes

Sometimes there may be changes to our service delivery. This can be because of a natural disaster, public holiday or system maintenance.

Face to face

Christmas and New year public holiday closures

Our service centres and most call centres close for national public holidays. This means you’ll need to do your business with us online or by phone self-service.

We’ll be closed:

  • Wednesday 25 December 2024
  • Thursday 26 December 2024
  • Friday 27 December 2024
  • Wednesday 1 January 2025.

Smaller sites for rural and regional communities may have extended closures.

Read more about public holiday reporting and payment dates.

Page last updated: 23 September 2022.
QC 26276