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These are the timeframes we are working to achieve. They may change as we make progress.
Strengthening your account security
We’re creating ways to show you an overview of your sign in settings for your myGov account. From January 2025, we may prompt you to review and improve some of your sign in settings.
By June 2025, you may get other personalised suggestions on how to better secure your account, including information on how to create and keep a strong password.
Improving the myGov Inbox
We’re working to improve our technology by January 2025, laying the technical foundations for us to deliver a better myGov Inbox experience in the future.
We’ll improve the myGov Inbox so from June 2025, your linked services can send more personalised information and messages that are relevant to you and your circumstances.
Easier to understand myGov emails
By June 2025, we’ll update the emails sent from myGov, improving how they look, and including our brand. This will make it easier to read and understand the emails we send you.
Improving our staff support tools
We’re building new tools for our myGov helpdesk staff, so we can provide better support to you. By January 2025, staff will have a more advanced view of your myGov account, including a record of notes regarding any past enquiries you have made with us.
By June 2025, authorised myGov helpdesk staff will have the ability to flag suspicious activity for fraud monitoring purposes.
Strengthening fraud detection
We’re improving how we monitor myGov for potential fraud activities. We’re building new incident and response tools to help us detect fraudulent activities faster and share those detections quickly with your linked services. It means we can intervene and notify you sooner if we suspect your account is being misused.
2026 Census through myGov
We’re partnering with the Australian Bureau of Statistics (ABS) to support the 2026 Census. This new service will let you subscribe to get news and updates about the Census ahead of time. You’ll also be able to access your online Census form using myGov. The Census is one of Australia’s largest events, so with the ABS we’ll develop and test our approach in 2025 and keep refining our work to be ready for 2026.