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These are the timeframes we’re working to achieve. They may change as we make progress.
Strengthening your account security
We’re creating ways to show you an overview of your sign in settings for your myGov account. We may prompt you to review and improve some of your sign in settings.
By June 2025, you may get other personalised suggestions on how to better secure your account. This includes information on how to create and keep a strong password.
Improving the myGov Inbox
We’re improving our technology so we can deliver a better myGov inbox experience now and in the future. This is laying the technical foundations for us to deliver a better myGov Inbox experience in the future.
We’re also improving the myGov Inbox. From June 2025, your linked services can send more personalised information and messages that are relevant to you and your circumstances.
Making it easier to understand myGov emails
By June 2025, we’ll update the emails sent from myGov. We’ll be improving how they look and including our brand. This will make it easier to read and understand the emails we send you.
Improving our staff support tools
We’re building new tools for our myGov helpdesk staff, so we can provide better support to you. Our staff now have an improved view of your myGov account, including a record of notes from any past enquiries you’ve made with us.
By June 2025, authorised myGov helpdesk staff will be able to flag suspicious activity for fraud monitoring purposes.
Strengthening fraud detection
We’re improving how we monitor myGov for potential fraud activities. We’re building new tools to help us detect fraudulent activities faster and share them quickly with your linked services. It means we can act quickly if we think your account is being misused.
Completing the 2026 Census through myGov
We’re partnering with the Australian Bureau of Statistics (ABS) to support the 2026 Census. This new service will let you subscribe to get news and updates about the Census ahead of time. You’ll also be able to access your online Census form using myGov. The Census is one of Australia’s largest events, so with the ABS we’ll develop and test our approach in 2025. This is so we can keep improving our work to be ready for 2026.
Keeping myGov secure
We’re working to improve the security of your myGov account. We’re doing this by helping you find the strongest way to log in to your account. We’re also working with other agencies to make linking your account to their services more consistent, and to increase protection of your account. This is part of our response to the Commonwealth Ombudsman report Keeping myGov Secure. You can read the report and our response on the ombudsman.gov.au website.