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Critical national digital infrastructure
We’re working to deliver systemic changes across government, building the foundations for how we fund and operate myGov into the future.
Long term funding to operate myGov
​The Australian Government has provided ongoing funding to operate and maintain myGov as critical national infrastructure, and not an ICT platform. This funding means myGov will continue to be safe, secure and user-friendly.
Cessation of myGov charging model
Government has agreed to stop government departments and agencies needing to pay to use myGov to encourage more government departments and agencies to deliver digital government services in one place through myGov.
Supporting services to onboard to myGov
We will explore the recommendation for different funding approaches that help agencies uplift their technology and adapt their services so they are compatible to onboard to myGov.
Legislation options to deliver better digital government services
We’re exploring and understanding the future legislative frameworks we need to give you a simpler and more connected experience when you connect with government.
Clear commitments to improve myGov
The myGov roadmap is the first step in making more transparent commitments and sharing our progress to improve myGov.
Keeping myGov contemporary
We’re constantly working to upgrade and enhance the myGov platform to ensure it remains contemporary, stable and secure to meet your expectations.
Accelerating Australia’s Digital ID system
​The Digital ID system is a secure, convenient and voluntary way to verify who you are online to access government services. If you choose to use a Digital ID, you can connect it to your myGov account to confirm your identity, sign in to your account and access services. We’re working on more ways to use your Digital ID to access services with myGov.
Working in partnership across government
We’re committed to working in partnership across government, including with states and territories to deliver more connected government services.
Work with States and Territories
We’re working with state and territory partners to develop a roadmap detailing how to better connect you with digital government services. Together we’ll explore opportunities for consistent technology and standards, aimed at giving you control over the information you share to make it easier for you to access services during important events in your life. When all levels of government work together, it removes barriers for you, making it easier to access government services.
Greater consultation and expert advice
​The Independent Advisory Board helps provide expert guidance and advice on the design, delivery and implementation of myGov capabilities and service delivery to ensure people remain at the heart of everything we do.
A new approach to identify opportunities for myGov
We’re looking at a new way of working across government to quickly identify, test, prioritise and act on opportunities that will deliver incremental improvements to myGov.
Investing in new capabilities and services
We’ll continue to explore investment and resourcing approaches that are more aligned to global best practice for digital services which help to more quickly bring in new services and functions to myGov.
New ways of working across government
We’ll establish new whole-of-government governance arrangements for myGov. This means we can work across government, put people at the heart of what we do, and prioritise making changes that most benefit you.
Coordinated security and resilience of myGov
As myGov expands and additional services are onboarded, we made the commitment to ensuring a whole-of-government approach to maintaining the security and resilience of myGov.
Australian Public Service Reform
Improving myGov is just one of the Governments’ Australian Public Sector Reform Initiatives focussed on delivering better services and putting people first. As further whole-of-government standards and principles are delivered we will apply these to myGov.
Digital Experience Policy
The Digital Experience Policy, administered by the Digital Transformation Agency, supports a whole-of-government focus on improving the digital experience for people and business interacting with government information and services. Read about Digital Experience Policy on the digital.gov.au website.
Digital Service Standard
The updated Digital Service Standard sets the requirements for how government agencies design and deliver digital services, to create and maintain digital services that are user-friendly, inclusive, adaptable and measurable. Read about the Digital Service Standard on the digital.gov.au website.
Digital Access Standard
The Digital Access Standard establishes criteria for government agencies to reuse digital platforms and access points, to reduce the need for people to access services through multiple ‘front doors’ and make services easy to discover and access in a seamless way. Read about the Digital Access Standard on the digital.gov.au website.
Digital Performance Standard
The Digital Performance Standard is an approach to how government agencies will monitor digital performance across digital components of government services. More consistent monitoring will help ensure digital services are available, accessible, and meet customer needs. Read about the Digital Performance Standard on the digital.gov.au website.
Digital Inclusion Standard
The Digital Inclusion Standard sets the requirements for government agencies to design and deliver inclusive and accessible digital services, to ensure the people who need government services most aren’t left behind. Read about the Digital Inclusion Standard on the digital.gov.au website.
The Australian Government Architecture
The Australian Government Architecture provides government agencies with details of platforms and capabilities available for reuse. The site includes information about how government agencies could join up to myGov. Read about Australian Government Architecture on the Digital Transformation Agency website.