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Making myGov the go-to place for accessing online services
See what we’re exploring to make myGov the go-to, reliable way for you to access government services, payments and support.
Consistent notices from your linked services
We’re exploring how myGov can deliver more consistent notices from your linked services. Imagine if you could get clear reminders about the things you need to do or messages about the government support available to you. We want to make sure all your messages from government are easy to understand, so you know what you need to do.
Connecting information and services that are relevant to you
Imagine if you could easily check and update your details in one place when you move house or change your contact details. What if you could get guidance about all the things to do when big things happen in life such as having a baby, starting work or planning retirement. We’re exploring how myGov could share your updated details with your linked services. We’re also looking at how myGov can help you find the help you need from government during important events, stages or moments in your life.
Adding more credentials to the myGov app
We’re adding more government cards and certificates to the myGov app digital wallet. We’re also working across government on new technologies, including secure identity proofing. In preparation, we’re exploring improvements to the myGov app digital wallet that would support government-issued secure identity proofing.
Bringing more services to myGov
We’re working closely with other government agencies to bring more digital services to myGov. This includes working with state and territory jurisdictions to create different ways to help you find services.
Making it easier to access services
We’ll keep making it easier for you to understand what assistance, services and payments you’re entitled to, based on the information you consent to share with us.
Making it easier to prove who you are online
We’ll continue our work to let you use your Digital ID in myGov to prove who you are online. By asking you to share only the necessary personal information, we’re simplifying your access to government services and keeping you in control of your information.
Making myGov work for everyone
We’re committed to ensuring myGov leaves no one behind and it remains safe, secure and accessible to everyone who uses it.
Government services are accessible to everyone
We know everyone has different circumstances and needs. We’ll continue our work to understand people’s complex needs and explore new approaches to create inclusive digital services.
Keeping myGov safe and secure
Our work to protect myGov from fraud and cyber threats and make it more secure and resilient is ongoing. We continuously review, update and maintain myGov, identifying and addressing emerging fraud and cyber security threats.
Do what you need in the channel that works for you
We’re focused on supporting connected end-to-end experiences, so whether you use a digital device, a phone, or visit us in a service centre, no one is left behind.
Research, listen, test
We’re undertaking customer research as well as co-designing and testing new solutions so that we can better understand how you use myGov, what works well and what needs improving. We will use whole-of-government frameworks and standards for customer design, research and inclusion to underpin what we do. Learn more about how we’re enabling the future of myGov.