Home care departures

You need to tell us when a care recipient leaves your care, so you’re paid correctly.

You can tell us about departures in the Aged Care Provider Portal (ACPP).

You’ll need an individual Provider Digital Access (PRODA) account to access the ACPP. If you don’t have one, you can register for an individual PRODA account.

Log in to PRODA

Submitting an outstanding invoice amount

You’re able to submit an outstanding invoice amount within 70 days of your care recipient’s departure.

If you need to make changes outside of the 70 days period, you’ll need to submit a manual request by email. Send your request to the Aged Care Payments Team with relevant supporting evidence.

To submit an outstanding invoice amount for the care recipient you’ll need to be on a care recipient profile.

1. In the Commonwealth amount tab, select Invoice amount.
2. Select Register invoice amount.
3. Enter the invoice amount for the claim month and select Submit.
4. If you’ve successfully filled in all the relevant information, you’ll see a Successful receipt screen.

Checking home care account closure date

Any monthly entitlement will accrue in a home care account for each recipient.

Following a care recipient’s departure, services will have access to the care recipient’s home care account for 70 days to claim any outstanding invoice amounts.

After 70 days, the home care account will no longer be available to that service.

To check the home care account closure date for the care recipient you’ll need to be on a care recipient profile.

1. In the Commonwealth amount tab, select the Home care account menu item to open the Home care account balance screen.
2. In the Home care account balance screen, you’ll see the following:
   • home care account balance
   • care recipient’s departure date
   • the closure date for the home care account.

Returning provider-held Commonwealth unspent amount

This event is for care recipients who entered your care before 1 September 2021. You’re able to return provider-held Commonwealth unspent amount within 70 days of your care recipient’s departure.

If you need to make changes outside of the 70 day period, you’ll need to submit a manual request by email. Send your request to the Aged Care Payments Team with relevant supporting evidence.

To report the provider-held Commonwealth unspent amount that needs to be returned you’ll need to be on a care recipient profile.

1. In the Commonwealth amount tab, select the Commonwealth unspent amount on departure menu item to open the Commonwealth unspent amount on departure summary screen.
2. Select Register Commonwealth unspent amount on departure.
3. On the Register Commonwealth unspent amount on departure screen enter the Commonwealth unspent amount for the care recipient.
4. Check the details and select Submit.
5. If you’ve successfully filled in all the relevant information, you’ll see a Successful receipt screen.