Steps to submit a monthly Home Care Package Subsidy claim using the Aged Care Provider Portal (ACPP).
You’ll need an individual Provider Digital Access (PRODA) account to access the ACPP. If you don’t have one, you can register for an individual PRODA account.
Get ready to claim
Work out how much was spent on care services for each person in your care during the claim period. To do this, calculate the cost of delivering the services. Then subtract any basic daily and additional service fees the care recipient pays. We refer to this as the invoice amount.
You don’t need to give us a breakdown of the costs, fees and invoices but you must keep a record for compliance checks.
You can’t adjust invoice amounts after the claim has been finalised for the claim period.
Before you start a home care package claim you may want to read about home care packages, cost of care and estimating fees.
Read more about before making a home care package claim.
If you need help to submit your claim you can call us on the aged care providers enquiry line.
Make your claim
Log in to the Aged Care Provider Portal (ACPP). If you have multiple services, go to the Service ID bar to make sure you’re in the correct service.
Enter invoice amounts for either:
- one care recipient at a time by selecting the Care recipient profile, then Invoice amount from the Commonwealth amount tab
- multiple care recipients on one screen by selecting Bulk invoice amount from the quick links menu.
You can also import a CSV file directly to the ACPP. For each care recipient the file must contain the:
- Service NAPS ID
- claim period
- care recipient ID
- invoice amount.
To use the CSV file import option on the Bulk invoice amount screen, select Import CSV. Or you can export a CSV file with your care recipients’ details to add the invoice amounts in the relevant column. If any of the data in the file is incorrect, errors will display on screen. All errors must be fixed before submitting your claim.
To avoid errors, make sure:
- you use your Service NAPS ID, not your organisation’s - you can find this in the Service details bar in the Aged Care Provider Portal.
- there are no commas in any of the columns
- the headings and columns align with the sample bulk files in the IPA eKit
- EOF appears at the end of the file to tell the system the file is complete
- there are no quotation marks in any of the fields, including around the EOF
- there are no commas, negative amounts or non-numerical values, such as $ @ # ! in the amount column
- you’ve saved the file as a CSV - the system can only read CSV files.
Submit your claim
Enter invoice amounts for each care recipient. If a care recipient didn’t get any services during the claim period, you need to enter 0 as their invoice amount. You can’t leave the amount blank. You must enter the invoice amount every month, even when you’re using any unspent amount to cover some or all costs.
Make sure you enter the correct invoice amount because you can’t change it after you submit your claim.
Then select Submit to save the invoice amounts.
Finalise your claim
To finalise a claim make sure you’re working in the correct service using the Service ID bar.
Once you’re in the correct service:
- Select Current claim in the quick links menu (from the service home page).
- Once the Current claim screen has loaded, select Finalise claim.
- A warning message will be displayed to notify you about possible outstanding events that are still being processed. Select Yes to continue or No to cancel.
- We’ll check to make sure the mandatory information has been submitted.
- Following the validation of invoice amounts, you’ll see the Certification by approved provider/authorised agent screen. This screen will ask you confirm you have read and understood and accept the terms and conditions of submitting the claim. Check the box to proceed, then select Submit.
- If you’ve successfully submitted the claim, you’ll see a successful receipt screen. If you return to the All service claims screen, you’ll see a status of Processing next to the claim you’ve just finalised.