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About our website
The Services Australia website is where many Australians go to find up-to-date information about government payments and services.
With an average of 280,000 sessions per day, our website is available 24 hours a day, 7 days a week. It’s a reliable resource for customers, staff and third parties.
Backed by years of research, we structure information on our website around key life events (such as raising kids, living arrangements, and health and disability). This makes relevant information easier to find. We also use plain English when writing content, to help improve comprehension outcomes.
Our improvements
By putting people at the centre of everything we do, we’re constantly working towards a seamless online experience.
To help guide our schedule of continuous improvements, we test our website across a diverse range of people from different backgrounds and demographics. This includes people with disabilities, Aboriginal and Torres Strait Islanders and people who speak English as their second language.
Improvements: