You’ll need an individual Provider Digital Access (PRODA) account to access the Aged Care Provider Portal (ACPP). If you don’t have one, you can register for an individual PRODA account. Then follow the steps to register residential care supplements and subsidies using your ACPP.
If you provide residential care, you automatically get this supplement for eligible care recipients. We’ll let you know in your payment statement.
Read more about the 24/7 Registered Nurse (RN) supplement for approved aged care providers.
If you provide residential care, you automatically get this supplement for eligible care recipients. We’ll let you know in your payment statement.
If you’re eligible for this supplement you may also be eligible for the Accommodation top-up supplement.
Find out more about the Accommodation supplement for aged care on the Department of Health and Aged Care website.
If you’re a Residential Care provider, you may be eligible for the Viability Supplement. This depends on your location and number of allocated places.
Find out more about the Viability supplement on the Department of Health and Aged Care website.
In the care recipient’s profile, go to the AN- ACC under the Funding classification summary under the Funding classifications tab.
This will display the current and historical AN- ACC classifications for the care recipients.
Find out more about the AN-ACC assessment process and classification on the Department of Health and Aged Care website.
If you provide residential care, you automatically get this supplement for eligible care recipients. We’ll let you know in your payment statement.
Find out more about the concessional resident supplement for aged care on the Department of Health and Aged Care website.
Before you apply, your care recipient must complete the Aged Care Claim for financial hardship assistance form (SA462).
We assess each application and consider things that are unique to each care recipient.
Care recipients also need to give us documents showing:
- some of their aged care costs
- their essential expenses
- any assets they can’t sell or borrow against, if applicable.
We assess financial hardship assistance claims after getting all of the information.
Find out more about the hardship supplement for aged care on the Department of Health and Aged Care website.
To register for the Enteral feeding supplement, you’ll need to be on the Care recipient record.
- Go to the Supplements menus and select Enteral feeding summary then select Register Enteral feeding.
- Select Confirm to continue.
- Enter the Start date on the Register enteral feeding screen.
- Select Yes or No for Bolus and select the relevant Enteral feeding type. If the higher rate Enteral feeding type option is selected, the screen will display Net Value (daily) field. Enter the Net Value (daily) amount in dollars and cents.
- A success message will be displayed to confirm successful registration and that the event is being processed. For approval to occur the following steps must also be completed.
- Select Go to enteral feeding documents to upload the form and supporting documents.
- Select the Document type and then select Go to Enteral feeding supplement documents to upload the completed Enteral Feeding Supplement form (AC011).
- Upload any other required documents.
Find out more about the Enteral feeding supplement for aged care on the Department of Health and Aged Care website.
To register for the Oxygen Supplement, you’ll need to be on the Care recipient record.
- Go to the Supplements menu and select Oxygen summary then select Register oxygen.
- Select Confirm to continue.
- Enter the Start date on the Register oxygen screen.
- Select the Relevant oxygen type. If the higher rate Oxygen type option is selected, the screen will display Net Value field. Enter the Net Value amount in dollars and cents. If the claim is for after October 2022 the higher rate Oxygen is not required.
- A success message will be displayed to confirm successful registration and that the event is being processed. For approval to occur the following steps must also be completed.
- Select Go to oxygen documents to upload the form and supporting documents.
- Select the Document type and then select Go to oxygen documents to upload the completed Oxygen Supplement form (AC011).
- Upload any other required documents.
Find out more about the Oxygen supplement for aged care on the Department of Health and Aged Care website.
If you provide residential care, you automatically get this supplement for eligible care recipients. We’ll let you know in your payment statement.
Find out more about the Veterans’ supplement for aged care on the Department of Health and Aged Care website.