You must download our forms and fill them in so they are processed quickly. You can also electronically sign some of our forms. We have help available if you use assistive technology or need an interpreter.
You, or your nominee, can access some of your personal information using your Centrelink online account through myGov. If you don’t have an online account, you can create one. For more information, go to Centrelink online account help - Request a document.
With your consent, third party organisations can access some of your personal information using their Business Hub online account through Provider Digital Access (PRODA). For more information go to Customer Information Release service.
If the information you require isn’t available online, complete the Authority to release personal information - Personal injury, insurance, superannuation or other matter form.
We will only release personal information about you to a law firm, an insurance company, a superannuation fund, another government agency or other third party organisation, where the information sought can be disclosed under our administrative access scheme.