Most useful information for seeking medical help

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  1. Individual Healthcare Identifiers
  2. How to get certified copies

Acceptable referees for an Individual Healthcare Identifier (IHI) request

Find out which referees in Australia can certify copies of your identity documents when you request an Individual Healthcare Identifier (IHI).

Replace a lost or stolen Pensioner Concession Card or Health Care Card

If your Pensioner Concession Card or Health Care Card is lost, stolen or ruined, we can post you a new card if you need one.

  1. Child Dental Benefits Schedule
  2. Who can get it

Eligible payments for Child Dental Benefits Schedule

Receiving certain Centrelink payments allows children to access CDBS.

  1. Pharmaceutical Benefits Scheme
  2. How to manage your PBS medicine overseas

Running out of PBS medicines when overseas

Find out what your options are if you run out of your PBS medicine when overseas.

  1. Health Care Card
  2. Who can get a card

What the benefits are of a Health Care Card

A Health Care Card entitles you to cheaper prescription medicines under the Pharmaceutical Benefits Scheme (PBS).

  1. Low Income Health Care Card
  2. How to manage your card

Travel outside Australia rules for Low Income Health Care Card

There are rules about how long your Low Income Health Care Card remains current when you travel outside Australia.

  1. Help for myGov, online accounts and mobile apps
  2. Medicare online help guides

Medicare online account help - Make a Medicare claim

Instructions on how to Make a Medicare claim using your Medicare online account.

  1. Top payments
  2. Australian Immunisation Register

How to update your personal details so your details are correct on the Australian Immunisation Register (AIR)

How to control who sees your record on the Australian Immunisation Register (AIR) and getting letters about your record.

  1. Pensioner Concession Card
  2. Who can get a card

Benefits of a Pensioner Concession Card

With a Pensioner Concession Card (PCC) you can get cheaper medicine, bulk billed doctor visits and help with hearing services.

  1. Top payments
  2. Australian Immunisation Register

What the Australian Immunisation Register is

The Australian Immunisation Register (AIR) is a national register that records vaccines given to all people in Australia.

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Page last updated: 17 November 2025.
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