on this page
- Access your information online
- Access documents you have uploaded to Centrelink
- Third party requests for your personal information
- Medicare claims history
- Pharmaceutical Benefits Scheme (PBS) claims history
- Medicare card details
- Medicare Tax Benefit Statement
- Commonwealth Information Orders (Location Orders)
- Other ways to ask for information
Access your information online
You, or your nominee, can access or request some of your personal information using your online accounts including your:
- Centrelink statements
- payment and claims history
- income details
- Job Capacity Assessment reports
- Employment Services Assessment reports
- Medicare claims history
- card details
- tax benefit statements
- Pharmaceutical Benefits Scheme (PBS) claims history
- immunisation history.
View more information about what you can access online, using your:
- myGov online account
- Centrelink online account
- Child Support online account
- Medicare online account
- My Health Record.
If you don’t have an account, create one.
Learn more about how to request a document.
Access documents you have uploaded to Centrelink
Copies of documents you upload to your online account will only be available to download or view online for 24 hours. You or your nominee can check the document type, how it was uploaded, as well as the date and time of the upload for 2 years. Hiding sensitive details helps protect your personal information.
You can request copies of documents you have uploaded to Centrelink by either calling us, visiting a Service Centre or writing to us.
Third party requests for your personal information
With your consent, third party organisations can access some of your personal information using their Business Hub online account through Provider Digital Access (PRODA). Learn more about the Customer Information Release service.
We will only release personal information about you to a law firm, an insurance company, a superannuation fund, another government agency or other third party organisation, where the information sought can be disclosed under our administrative access scheme.
We can provide your:
- Centrelink payment details
- Australian employment income details
- medical certificate information
- Job Capacity Assessment reports
- Employment Services Assessment reports.
You can also ask us to provide other details in the form.
Medicare claims history
If you can’t find the Medicare claim details you need on your Medicare online account, complete the Request for Medicare claims information form.
We can tell you the:
- date of service
- item claimed
- item description
- benefit amount
- payment method
- provider name and location.
Email the form to medicare.disclosure@servicesaustralia.gov.au.
When your child turns 14, you’ll no longer have access to their Medicare claims history online. If you need to request their Medicare claims history, use the Request for Medicare claims information form.
If you need a Notice of Past Benefits, complete and return the Medicare Compensation Recovery Medicare History Statement request form.
Pharmaceutical Benefits Scheme (PBS) claims history
If the PBS claim details you are seeking aren’t on your My Health Record, complete the Request for PBS claims information form.
We can tell you the:
- prescribing and supply date
- item description
- quantity of repeats
- prescriber and pharmacy name and location.
Email the form to medicare.disclosure@servicesaustralia.gov.au.
Medicare card details
You can get information about searches for your Medicare card details made by health professionals.
Complete the Request for information about Medicare card details accessed form and email it to medicare.information@servicesaustralia.gov.au.
Medicare Tax Benefit Statement
The net medical expenses tax offset is being phased out. We no longer issue Medicare Benefit Tax Statements.
To get a Medicare Benefit Tax Statement for 2012-13, 2013-14 or 2014-15, complete a request for a Medicare benefit tax statement form and email it to medicare.disclosure@servicesaustralia.gov.au.
Commonwealth Information Orders (Location Orders)
Commonwealth Information Orders are an order made by a court. It requires us to provide the court with information about the location of a child.
If you are seeking an Commonwealth Information Order, you must serve us with a copy of the order application. We need this before the court can make an order.
To serve us with a copy of your order application, or Commonwealth Information Order, email information.access.team@servicesaustralia.gov.au.
Other ways to ask for information
Not all your personal information may be released under this scheme. Some information may need to be considered formally under other legislation. We’ll advise you or the third party if this is required. Learn more about other ways you can request information through freedom of information.