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Before you start
Before using this service you should consider what is the most appropriate and cost effective payment option for you. If it’s not using the Government EasyPay service, send us an email to ask us for information about another way to make the payment. For:
- Subpoena related matters email subpoena@servicesaustralia.gov.au
- FOI related matters email freedomofinformation@servicesaustralia.gov.au.
The Subpoena Team and the FOI Team will manage their requests separately. You’ll need to email the correct team in relation to your matter.
Payment value and card payment fee
We accept Visa, MasterCard or debit card payments made online for FOI charges or Subpoena Conduct Money.
You’ll need to pay a minimum payment of $10.00 to use this service.
A card payment fee doesn’t apply to transactions made using this service.
Transaction receipt
When you make a payment using the Government EasyPay service you’ll get a receipt. It will identify the payment amount. Your credit or debit card statement will display Services Australia as the details of your payment using EasyPay.
Government EasyPay service processing times
Government EasyPay is available 24 hours, 7 days a week. It will take approximately 24 to 48 hours for us to credit your payment to your account. This could be longer on weekends and applicable public holidays. We’ll process your payment on the next business day if you make a payment either:
- after 6 pm Australian EST
- on weekends
- on applicable public holidays.
FOI requests
We’ll process your FOI request in accordance with legislative timeframes once we’ve received your payment. Once you have made a payment using EasyPay, email freedomofinformation@servicesaustralia.gov.au.
Subpoenas
You should pay the Subpoena Conduct Money before you serve the subpoena on us. If we haven’t issued you or your organisation with a subpoena reference number, email supboena@servicesaustralia.gov.au.
Unavailability of the service
There may be times when the Government EasyPay service isn’t available. This is usually due to unforeseen technical issues. Please contact us if you need to make a payment during this period. For:
- FOI charges email freedomofinformation@servicesaustralia.gov.au.
- For Subpoenas or to ask us for information about another way to make the payment email subpoena@servicesaustralia.gov.au.
Refund policy
Please contact us if you believe you’ve made an incorrect payment, or have made an overpayment and we should refund you. For:
- Subpoena related matters email subpoena@servicesaustralia.gov.au.
- FOI charges email freedomofinformation@servicesaustralia.gov.au.
Security and privacy
We’ll always manage your personal information securely. Read more about Privacy and Online Security.