We have information in different languages about North Queensland Floods, January - February 2025
Australian Government Disaster Recovery Payment
Disaster Recovery Allowance
Disaster assistance payments audio
Natural disaster payments
For Centrelink payments and services, you can call our multilingual phone service.
Call the Centrelink Indigenous Call Centre to speak to us about Centrelink payments and services for free.
These floods started on 29 January 2025 and continued until 28 February 2025. This is different to the dates for claiming.
We have lump sum payments and ongoing, short term allowances to help you.
A disaster can have a physical and emotional impact on you and your family. If you’re going through a difficult time, our social workers can provide short term counselling, information and referrals to support services. Read more about social work services.
Read about additional help if you’ve been affected by a natural disaster.
We can help you access payments and services at locations in your community. Check where to find us in disaster affected communities.
Watch this video about our disaster assistance payments and how to claim.