How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
How much Rent Assistance you can get
The amount of Rent Assistance you can get depends on how much rent you pay.
Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.
Board and lodging rent type for Rent Assistance
Eligibility for Rent Assistance when you pay board and lodgings to a homeowner or primary tenant for a room in their property.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Concession and health care cards
Concession and health care cards can get you cheaper health services and medicines.
Partner details - if you live in Australia form (MOD P)
Use this form to give us information about your partner if you are claiming or receiving a payment or concession card.
Deeming
Deeming rules are used to work out income from your financial assets. We add this to your other income and apply the income test to determine your payment rate.
Who can get Rent Assistance
You can get Rent Assistance if you get an eligible payment and your eligible accommodation costs are over a certain amount.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.