How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.
How to manage electronic messaging
Your options and obligations for electronic messaging.
Travelling, site and mooring fees rent type for Rent Assistance
Eligibility for Rent Assistance when you pay site or mooring fees where you live, or when you’re travelling.
Advice of death form (SA116)
Use these forms to advise us of the death of an adult or child. We’ll use these details to update records with Medicare, Centrelink and Child Support.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
Income support payment
An income support payment is a regular payment that helps you with living costs.
How to prove your identity to Centrelink through myGov
How to prove who you are to Centrelink through myGov using the Centrelink identity verification linking option.