- Top payments
- Financial Information Service
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
When you need an Employment Separation Certificate
If you or your partner stop work or change from full time to casual work, you may need to give us an Employment Separation Certificate.
- Retirement years
- Most useful information
Income and assets form (SA369)
Use this form if you’re claiming a payment and need to tell us about your income and assets.
Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
- Working
- Most useful information
Earnings Worksheet form (SU505)
Use this form to work out your gross earnings for your entitlement period and report them to us.
- Financial Information Service
- What FIS information you can watch online
FIS aged care information online
We have information online to help you understand aged care requirements.
- Help for myGov, online accounts and mobile apps
- Centrelink online account help guides
Centrelink online account help - Manage your income and assets details
Instructions to update your income and assets details using your Centrelink online account.
- Getting aged care services
- Most useful information
Private Trust form (MOD PT)
Use this form if in the last 5 years, you or your partner have been involved with or have transferred funds or assets to a private trust that has not been vested.
What to report when you report income to Centrelink
We need to know the gross employment income you and your partner get so we can pay you the right amount.
Access to information
Providing you a number of ways to access documents and the information we have.