Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
If you have a reduced capacity to work
If you have a medical condition that affects your ability to work, you’ll need to tell us. You may have a reduced capacity to work but we’ll need to assess this.
Deeming
Deeming rules are used to work out income from your financial assets. We add this to your other income and apply the income test to determine your payment rate.
Income test for JobSeeker Payment
Your or your partner’s income can reduce how much we pay you.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
What to report when you report income to Centrelink
We need to know the gross employment income you and your partner get so we can pay you the right amount.
Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
What the benefits of Centrelink Confirmation eServices are
CCeS saves you time and effort.
What an Income Bank is
Your Income Bank allows you to earn credits where your income is less than $539 a fortnight.