- Top payments
- Financial Information Service
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.
- Natural disaster
- Most useful information
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
- Rent Assistance
- What you need to do
Rent verification for Rent Assistance
If you get Rent Assistance, we may ask you to verify your rent to make sure you’re getting the right amount.
- Help for myGov, online accounts and mobile apps
- Centrelink online account help guides
Centrelink online account help - Apply for an advance payment
Instructions to apply for an advance payment using your Centrelink online account.
Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
Access to information
Providing you a number of ways to access documents and the information we have.
Employment income reporting
You must tell us the gross employment income you and your partner get so we can pay you the right amount.
- Contact us
- How to get more information from us
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.