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  1. Top payments
  2. Financial Information Service

How to contact the Financial Information Service

We have Financial Information Service (FIS) Officers to help you.

  1. Financial Information Service
  2. What it is

Financial Information Service Officers

Our Financial Information Service Officers can help you plan for your future financial needs.

  1. Rent Assistance
  2. What you need to do

Rent verification for Rent Assistance

If you get Rent Assistance, we may ask you to verify your rent to make sure you’re getting the right amount.

  1. Death of a loved one
  2. Most useful information

Advice of death form (SA116)

Use these forms to advise us of the death of an adult or child. We’ll use these details to update records with Medicare, Centrelink and Child Support.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Apply for an advance payment

Instructions to apply for an advance payment using your Centrelink online account.

Income

Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.

Severe financial hardship for Crisis Payment

For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.

  1. Parenting Payment
  2. Who can get it

Income and assets tests for Parenting Payment

The amount of Parenting Payment you can get depends on your income and assets as well as your partner’s, if you have one.

  1. Natural disaster
  2. Most useful information

Crisis and other help

We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.

  1. How to manage your payment
  2. Report your income

Employment income reporting

You must tell us the gross employment income you and your partner get so we can pay you the right amount.

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330 results, showing 81 to 90
Page last updated: 17 November 2025.
QC 60164