Financial Information Service Officers
Our Financial Information Service Officers can help you plan for your future financial needs.
Unscheduled reporting
If your employment income changes, you need to tell us within 14 days. We call this unscheduled reporting, as it can happen any time.
Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
Relationship details form (SS284)
Use this form to provide us details of your living arrangements. This is so we can assess whether to pay you as a single person or as a member of a couple.
Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.
FIS lump sums information online
We have information online about different types of lump sums you may get.
Real estate details form (MOD R)
Use this form to let us know your share of a property's asset value and income.
Scheduled reporting
If you need to report your employment income, it’ll usually be every 14 days, on a date we tell you. We call this scheduled reporting.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.
Deeming
Deeming rules are used to work out income from your financial assets. We add this to your other income and apply the income test to determine your payment rate.