Most useful information for looking for work

Lump sums while on income support

A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.

1. Death of a loved one
2. Most useful information

Executor/Administrator Request for information form (SS524)

Use this form to request information from us regarding a deceased person.

1. Rent Assistance
2. Who can get it

Payment special rules for Rent Assistance eligibility

If you get certain payments, there are special rules for Rent Assistance.

1. Employment income reporting
2. When to report

Unscheduled reporting

If your employment income changes, you need to tell us within 14 days. We call this unscheduled reporting, as it can happen any time.

1. Parenting Payment
2. Who can get it

Residence rules for Parenting Payment

To be eligible for Parenting Payment you must meet the residence rules.

1. Natural disaster
2. Most useful information

Crisis and other help

We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.

Explanation or formal review of a decision form (SS351)

Use this form to ask for an explanation or formal review of a decision.

Access to information

Providing you a number of ways to access documents and the information we have.

1. Employment income reporting
2. When to report

Scheduled reporting

If you need to report your employment income, it’ll usually be every 14 days, on a date we tell you. We call this scheduled reporting.

1. Retirement years
2. Most useful information

Income and assets form (SA369)

Use this form if you’re claiming a payment and need to tell us about your income and assets.