Financial Information Service Officers
Our Financial Information Service Officers can help you plan for your future financial needs.
When you need an Employment Separation Certificate
If you or your partner stop work or change from full time to casual work, you may need to give us an Employment Separation Certificate.
Centrelink online account help - Report employment income
Follow this guide to report your employment income and Job Plan requirements using your Centrelink online account.
Lump sums while on income support
A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
FIS lump sums information online
We have information online about different types of lump sums you may get.
Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
Income from employment
If you or your partner get income from employment you need to tell us. This is so we can pay you the right amount.
Information you need to know about reporting employment and using the Earnings Worksheet form (SU505(i))
Information about how your payment is affected by income from full time, part time or casual employment and what other assistance we may also provide.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.