- Help for myGov, online accounts and mobile apps
- Centrelink online account help guides
Centrelink online account help - Apply for an advance payment
Instructions to apply for an advance payment using your Centrelink online account.
Keep your BasicsCard for Income Management safe
It is important to keep your BasicsCard safe. Tell us as soon as you can if your BasicsCard is lost, stolen or damaged, and don’t tell anyone your PIN.
- Top payments
- Financial Information Service
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
Income
Most types of income count in your income test. We use this and your assets test to assess if you can get a payment, and to calculate your rate of payment.
- Top payments
- Rent Assistance
Who can get Rent Assistance
You can get Rent Assistance if you get an eligible payment and your eligible rent or accommodation costs are over a certain amount.
- Seeking medical help
- Get health care
Concession and health care cards
Concession and health care cards can get you cheaper health services and medicines.
- What FIS information you can watch online
- Lump sums
FIS inheritance video
Watch this video to learn about how FIS can help you if you get an inheritance.
- Managing your money
- Most useful information
Income support payment
An income support payment is a regular payment that helps you with living costs.
Employment income reporting
You must tell us the gross employment income you and your partner get so we can pay you the right amount.