Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
FIS compensation video
Watch this video to learn about how FIS can help you if you get compensation in a lump sum.
Social work services FIS video
Watch this video to learn more about our social workers.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
Proving your identity in person for a Centrelink payment
How to prove who you are in person at a service centre.
Who can get Rent Assistance
You can get Rent Assistance if you get an eligible payment and your eligible accommodation costs are over a certain amount.
Terms and conditions for electronic messaging
If you give us your mobile number or email address, you may get electronic messages from us.
How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
What to report when you report income to Centrelink
We need to know the gross employment income you and your partner get so we can pay you the right amount.
Employment Separation Certificate form (SU001)
You can ask your previous employer to use this form to certify important employment information about you.