Proving your identity in person for a Centrelink payment
How to prove who you are in person at a service centre.
Social work services FIS video
Watch this video to learn more about our social workers.
FIS compensation video
Watch this video to learn about how FIS can help you if you get compensation in a lump sum.
Advice of death form (SA116)
Use these forms to advise us of the death of an adult or child. We’ll use these details to update records with Medicare, Centrelink and Child Support.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
Who can get Rent Assistance
You can get Rent Assistance if you get an eligible payment and your eligible accommodation costs are over a certain amount.
Terms and conditions for electronic messaging
If you give us your mobile number or email address, you may get electronic messages from us.
What to report when you report income to Centrelink
We need to know the gross employment income you and your partner get so we can pay you the right amount.
Lump sums while on income support
A lump sum is a one-off amount of money. They can count in your income test and may affect your payment from us.