Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
Income test for JobSeeker Payment
Your or your partner’s income can reduce how much we pay you.
Deeming
Deeming rules are used to work out income from your financial assets. We add this to your other income and apply the income test to determine your payment rate.
FIS inheritance video
Watch this video to learn about how FIS can help you if you get an inheritance.
Income and assets form (SA369)
Use this form if you’re claiming a payment and need to tell us about your income and assets.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
New Zealand citizens claiming payments in Australia
If you’re a New Zealand citizen living in Australia you may be eligible to get Centrelink payments or concession cards.
Financial Information Service Officers
Our Financial Information Service Officers can help you plan for your future financial needs.
Exemptions from mutual obligation requirements for principal carers
We can grant principal carers temporary exemptions from their mutual obligation requirements in some family situations.
Change of circumstances when you get Rent Assistance
We need to know about changes that could affect or stop your Rent Assistance.