on this page
If your enhanced Income Management account and SmartCard is managed by us, you can access your online account on the SmartCard website or download the SmartCard eIM app.
If you have a Traditional Credit Union (TCU) SmartCard, go to the TCU website to log into your online TCU SmartCard account or download the TCU SmartCard eIM app.
Set up and use your online account and app
Learn how to get started with your online account and app.
Watch this video to learn how to set up and log into your app and online account.
Watch this video to learn how to activate your SmartCard.
Watch this video to learn how to use your app and online account.
Check your balance and make payments
Learn how to check your enhanced Income Management account balance and make payments.
Watch this video to learn how to check your enhanced Income Management account balance.
Watch this video to learn how to make direct debit and BPAY payments, and transfer funds from your enhanced Income Management account.
Keep your money and SmartCard safe
Learn how to keep your SmartCard safe and manage tap to pay.
Watch this video to learn how to turn tap to pay on or off for your SmartCard.
Watch this video to learn how to keep your money and SmartCard safe.
More information
If you need more help with your enhanced Income Management account and SmartCard, call the SmartCard eIM hotline.
We also have other services to help you manage your money.
Contact numbers available on this page.
SmartCard eIM hotline
Use this line for support with enhanced Income Management, your account and SmartCard.
There are other ways you may want to contact us.