Any messages returned will relate to either function, transmission, information, or data categories. Learn about Medicare online and ECLIPSE return codes.
You can download the 4-digit Medicare Online and ECLIPSE return codes into your practice software.
Use the filter box. Enter the code or keywords from the return code message.
| Code | Description |
|---|---|
| 1001 | Unable to load /connect to Java Virtual Machine. |
| 1002 | Unable to unload Medicare Online Claiming. |
| 1003 | Medicare Online Claiming is not operational. |
| 1004 | A session could not be established. |
| 1005 | No session matching the provided session ID currently exists. |
| 1006 | PKI login failure. |
| 1007 | Transmission failure. |
| 1008 | Medicare Online Claiming already operational. |
| 1010 | Medicare Online Claiming session already exists. |
| 1011 | Unable to find Java Virtual machine library. |
| 1012 | The CLASSPATH environment variable cannot be found. |
| 1013 | Unable to locate the base Java Classes. |
| 1014 | Unable to locate the EasyclaimAPI class. |
| 1015 | Create Cryptostore failure. |
| 1016 | Config file not found, cannot be opened or file type incorrect. Check path. |
| 1017 | Config file already loaded. No action taken. |
| 1018 | Config parameters does not exist or not defined for this DLL version. |
| 1019 | Config parameter cannot be set as Medicare Online Claiming already operational (i.e. loadEasyclaim already called). |
| 1701 | SQL failure. |
| 1702 | XML to JAVA classes conversion failure. |
| 1703 | Client Adaptor session does not exist. |
| 1704 | Desecure failure. |
| 1705 | Secure failure. |
| 1711 | Unexpected protocol exception. |
| 1712 | HTTP server error. |
| 1713 | Protocol error. |
| 1714 | Error occurred attempting to load logic pack. |
| 1715 | The added content was created with a LogicPack with a different major and minor version therefore it cannot be loaded. |
| 1716 | Request received, process in progress. |
| 1717 | No logic packs have been loaded. |
| 1718 | No further reports exist in session. |
| 1719 | No unloadable content exists in session. |
| 1720 | Unknown content type OR problem with configuration preventing ContentInfo lookup. |
| 1721 | Development mode not supported by this ContentInfo OR retrieval of dev content failed. |
| 1722 | Intermittent problem signing using the HCI token. Repeating the function call should be successful. |
| 1723 | The receiver has rejected this asynchronous response and will not accept it at any future time. The sender should take whatever action is appropriate to reverse the transaction that generated the response. |
| 1724 | The receiver is unable to accept this asynchronous response at this time - the sender should attempt to deliver the response at a later time. |
| 1725 | Inconsistent search criteria has been set. |
| 1726 | The Business Process Manager has been unable to accept the claim request due to an unknown error. |
| 1727 | Response received. |
| 1728 | An undetermined error has occurred processing the request in the BPM. |
| 1997 | An attempt to call an unsupported function was made. |
| 1998 | An undefined error has been detected in C DLL. |
| 1999 | An undefined error has been detected in Java API. |
| 2001 | A claim is in progress and cannot be modified. |
| 2002 | Missing or invalid transmission content type. |
| 2003 | No transmission exists. |
| 2004 | The element name supplied is not valid or does not apply to the current function. |
| 2005 | No authorised claim exists within the specified session. |
| 2006 | A claim or request already exists. Another claim or request cannot be created until the current claim or request is cancelled or completed. |
| 2007 | The transmission is empty i.e. the transmission does not contain any content. |
| 2008 | No business object currently exists for the supplied Session ID. |
| 2009 | The condition name supplied is not valid. |
| 2010 | The claim type is not valid. |
| 2011 | The information being set is inconsistent with the information currently set for this claim. |
| 2012 | Transmission in progress. The requested action cannot be done until the current transmission is sent or cancelled. |
| 2013 | A report is in use. The existing report must be cleared before a claim or transmission can be created. |
| 2014 | The current claim has already been processed (submitted or accepted). Get details then clear the claim. |
| 2015 | No voucher exists within the session for the supplied VoucherSeqNum. |
| 2016 | No service exists in the claim for the supplied service ID. |
| 2017 | The Payee Provider specified is the same as the Servicing Provider. |
| 2018 | Data validation, cross field validations or unacceptable errors have been detected and not corrected OR data has been changed and not validated before submission. Correct any errors and resubmit. |
| 2019 | An object with the supplied object ID already exists. |
| 2020 | Invalid file path type. |
| 2021 | Invalid directory or directory not found. |
| 2022 | The report name supplied is not valid. |
| 2023 | The report is not available yet or is no longer available for retrieval. |
| 2024 | A voucher with the quoted sequence number already exists in the claim/session. |
| 2025 | The maximum number of child business objects for the parent business object type has been reached. |
| 2026 | An out of sequence function call has occurred. |
| 2027 | The report does not exist for the given selection criteria. |
| 2028 | The requested clear would have removed the last voucher from the claim. The claim requires at least one voucher to be present. |
| 2029 | This function does not apply to the current report. |
| 2030 | The data element being set is inconsistent with other data elements already set OR a data element has been set and a related conditionally required data element has not been set. |
| 2031 | The claim contains an unacceptable error that must be corrected prior to submission/storage. |
| 2032 | The maximum number of services allowable for the voucher has been reached. |
| 2033 | The maximum number of services allowable for the claim has been reached. |
| 2034 | The OutputBuffer allocated is too small for the data being retrieved. |
| 2035 | The function requested is inconsistent with the current state of processing. |
| 2036 | The current claim must be completed (submitted, accepted or authorised and stored) or cancelled. |
| 2037 | An error was detected with the voucher sequencing. The sequence numbers must begin with 01 and increment by one as each voucher is added. |
| 2038 | The referral/request type is inconsistent with the service type set for this claim. |
| 2039 | Invalid service ID. |
| 2040 | The claim or request data received by the Client Adaptor from the client system is incomplete or missing. |
| 2041 | Record Sequence Number is invalid. |
| 2050 | Unable to map specified PathOfObject to an existing business object. |
| 2051 | The position of the business object in the hierarchy of business object types is invalid. |
| 2052 | This method is not supported by the type of content you are creating. |
| 2053 | Patient contribution amount must be less than total charge. |
| 2054 | Date of service is inconsistent with other dates set. |
| 2055 | Patient contribution amount should not be set when the account is fully paid. |
| 2056 | The supplied discharge date must not be earlier than the admission date. |
| 2057 | Instances of admission date, discharge date, care plan issue date or clinical condition treated reason date cannot be earlier than date of birth. |
| 2058 | Expected high level object missing. |
| 2059 | The part number must be less than or equal to the part total. |
| 2060 | Text for requested return code not found. Either the Medicare CA ErrorList.properties file not found or is out of date. |
| 2064 | A CID segment must be supplied. |
| 2065 | A PAT segment must be supplied. |
| 2066 | An EPD segment must be supplied. |
| 2067 | Number of Palliative Care Days must be supplied. |
| 2068 | Where one of the conditional data elements is set then all conditional data elements in the MOR segment must be set. |
| 2069 | Required HCP data not present. |
| 2070 | The only special character allowed in ANSNAPId is a hyphen. |
| 2071 | If PatientClassificationCode=PS then TotalPsychiatricCareDays must be set. |
| 2072 | TotalPsychiatricCareDays must be in the format NNNNN. |
| 2073 | PalliativeCareDays must be in the format NNNN. |
| 2074 | NumberOfQualifiedDaysForNewborns must be in the format NNNNN. |
| 2075 | NonCertifiedDaysOfStay must be in the format NNNNN. |
| 2076 | NumberOfHours must be in the format NNNNN. |
| 2077 | MultiDisciplinary RehabPlanDate must be in the format DDMMYYYY. |
| 2078 | DischargePlanDate must be in the format DDMMYYYY. |
| 2079 | TotalDaysPaid must be in the format NNNN. |
| 2080 | AccommodationBenefit must be in the format NNNNNNNNN. |
| 2081 | TheatreBenefit must be in the format NNNNNNNNN. |
| 2082 | LabourWardBenefit must be in the format NNNNNNNNN. |
| 2083 | IntensiveCareUnitBenefit must be in the format NNNNNNNNN. |
| 2084 | ProsthesisBenefit must be in the format NNNNNNNNN. |
| 2085 | PharmacyBenefit must be in the format NNNNNNNNN. |
| 2086 | BundledBenefits must be in the format NNNNNNNNN. |
| 2087 | OtherBenefits must be in the format NNNNNNNNN. |
| 2088 | FrontEndDeductible must be in the format NNNNNNNNN. |
| 2089 | AncillaryCoverStatus must be in the format A or N. |
| 2090 | AncillaryCharges must be in the format NNNNNNNNN. |
| 2091 | AncillaryBenefits must be in the format NNNNNNNNN. |
| 2092 | HospitalInTheHomeCareBenefits must be in the format NNNNNNNNN. |
| 2093 | SpecialCareNurseryBenefits must be in the format NNNNNNNNN. |
| 2094 | CoronaryCareUnitBenefits must be in the format NNNNNNNNN. |
| 2095 | TotalProstheticItemBenefit must be in the format NNNNNNNNN. |
| 2096 | ProductCode must be in the format AAAAAAAA. |
| 2097 | HospitalContractStatus must be in the format A or N. |
| 2098 | PersonIdentifier must not contain any special characters. |
| 2099 | MedicalPaymentType must only be one numeric character. |
| 2999 | An error has been detected whilst executing a function within the Client Adaptor. |
Use the filter box. Enter the code or keywords from the return code message.
| Code | Description |
|---|---|
| 3001 | Communication error. Check that you have a current internet session. For further assistance contact the Medicare eBusiness Service Centre. |
| 3002 | The response from the central site was not received within the permitted response time. |
| 3003 | The Medicare server is not operational. Try again later. If the problem persists, contact the Medicare eBusiness Service Centre. |
| 3004 | The request cannot be dealt with at this time because real-time processing is not available or the system is down. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3005 | The message format received by the Client Adaptor was not valid (PKI). |
| 3006 | The message could not be decrypted. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3007 | The Client Adaptor could not decrypt the return message. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3008 | The sending location could not be identified at the Client Adaptor. |
| 3009 | The Medicare signing certificate could not be found in the JKS. If problem persists contact the Medicare eBusiness Service Centre. |
| 3010 | The data has been corrupted in transmission. |
| 3011 | The transmission received at the Client Adaptor was not encrypted. |
| 3012 | The message received at the Client Adaptor was not signed. Messages should be signed by the sending location. |
| 3013 | The signing location is unknown. For further assistance contact the Medicare eBusiness Service Centre. |
| 3014 | The internal message format is invalid. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3015 | The response could not be secured. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3016 | The supplied location ID does not match the HCL. For further assistance contact the Medicare eBusiness Service Centre. [No longer used] |
| 3017 | The transmission date is not the current date. Check the system date set in the transmitting computer. |
| 3018 | Data content of the message received by the Client Adaptor is unrecognisable. |
| 3019 | Data content of the message received by the Client Adaptor is missing or exceeds the maximum allowable size. |
| 3020 | The message format received at the Server was not valid (PKI). Contact the Medicare eBusiness Service Centre for further assistance. |
| 3021 | The sending Location could not be identified at the Server. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3022 | The data arriving at the Server has been corrupted in transmission. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3023 | The transmission arriving at the Server was not encrypted. |
| 3024 | The message arriving at the Server was not signed. |
| 3025 | The internal format of the message arriving at the Server is invalid. Possible cause: non-standard characters in a patient’s name. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3026 | Data content is unrecognisable at the Server. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3027 | Data content of the message arriving at the Server is missing or exceeds the maximum allowable size. |
| 3028 | HTTP 1.0 response code 202 returned. |
| 3029 | HTTP redirection attempted. |
| 3030 | HTTP client error. |
| 3031 | The server cannot fulfil this request. |
| 3032 | Bad Gateway encountered. |
| 3033 | Duplicate Claim IDs. More than two (2) claims have been submitted with the same Claim ID. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3034 | An invalid object ID has been supplied. |
| 3035 | The type of claim being transmitted or received cannot be identified. |
| 3036 | The sending Location’s details failed validation against the Registration File. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3037 | The sending Individual’s details failed validation against the Registration File. Contact the Medicare eBusiness Service Centre for further assistance. |
| 3038 | Authentication failed at proxy server. Session element AuthProxyName contains proxy name at which failure occurred. Set AuthProxyUserId and AuthProxyPasswd to provide authentication at the proxy. |
| 3039 | An error occurred during transmission to Medicare. It is unknown whether the claim was processed. Contact the Medicare eBusiness Service Centre. |
| 3040 | Health Fund system unavailable. |
| 3041 | Test transmissions are not supported for this business function at this time. |
| 3042 | Health Fund cannot accept this claim. Please contact the Health Fund for assistance. |
| 3043 | The TransactionId of the submitted ERA has previously been received by the HUB. |
| 3045 | Health Fund cannot accept this transmission at this time. Please assign a new unique transaction Id and resubmit. |
| 3999 | An undefined error was detected either preparing the transmission, during transmission or at the Medicare central site. |
Use the filter box. Enter the code or keywords from the return code message.
| Code | Description |
|---|---|
| 5001 | The quoted Individual Certificate RA number is registered to another individual |
| 5002 | One or more of the Professional Number Stems quoted is registered to another individual |
| 5003 | Professional Number Stem(s) must be supplied |
| 5004 | Action type must be supplied |
| 5005 | Subscription ID must be supplied |
| 5006 | Valid state code must be supplied |
| 5007 | The subscription ID supplied is not registered. |
| 5008 | The Registration already exists |
| 5009 | Name required. At least one of surname or first name must be supplied. |
| 5010 | The subscription ID supplied has been identified as in-active |
| 5011 | Update request received where existing record has old subscriber version (V1R0). Need to be a insert request. |
Use the filter box. Enter the code or keywords from the reason code message.
| Code | Description |
|---|---|
| 5201 | Duplicate claim at Health Fund. |
| 5202 | The Health Fund system has reached capacity. |
| 8001 | No more claims exist within the report. |
| 8002 | No more rows exist within the report. |
| 8003 | Patient is currently ineligible for Medicare. This status can be confirmed for today only. |
| 8004 | The report requested contains too much data to be returned. Try more specific selection criteria. |
| 8005 | The individual has been matched using the submitted data however differences were identified. Please check the information returned and update your records. |
| 8006 | Claim accepted however Medicare patient validation outstanding. - This return code will be deleted [LW] |
| 8007 | Membership matched. Please ask patient to contact the Fund. |
| 8008 | Membership matched but provider must contact the Fund. |
| 8009 | The name supplied for this individual differs from that held by Medicare. This individual only has one name. Please check the name and update your records. |
| 8010 | The request has not been completed within the allocated time frame. |
| 8011 | The report contains header information only. |
| 8012 | Details for a POTENTIAL match with DVA records have been returned. Please check this information with the Veteran and, if correct, update your records. |
| 8013 | Veteran identification confirmed however their card type could not be determined. Please contact DVA. |
| 8014 | Claim accepted for processing. Updated information has been supplied. |
Use the filter box. Enter the code or keywords from the return code message.
| Code | Description |
|---|---|
| 7001 | Service Rate must be supplied. |
| 7002 | The Hospital Indicator must be set. |
| 7003 | Pre-Existing Ailment (PEA) Indicator must be supplied. |
| 7004 | The Funds’ Universal Patient Identifier (UPI) must be supplied. |
| 7005 | A Voucher Id is missing and must be supplied. |
| 7006 | A ServiceId is missing and must be supplied. |
| 7007 | Co-payment description must be set. |
| 7008 | Excess amount description must be supplied. |
| 7009 | Claim assessment code required. |
| 7010 | Service Assessment Code must be supplied. |
| 7011 | Element Name must be supplied. |
| 7013 | Provider is not registered at the transmitting Location for IHC DVA. |
| 7014 | Service Code or Item Number for IHC DVA cannot be more than 5 characters. |
| 7017 | Accommodation Total Leave Days must equal all Leave Period Leave Days (IHC DVA). |
| 7018 | Service or Item From Date cannot precede Accomm Summary From Date (IHC DVA). |
| 7019 | Service or Item To Date cannot be later than Accom Summary To Date (IHC DVA). |
| 7020 | Please split the Item into parts with less than 99 days (IHC DVA). |
| 7022 | Certificate cannot span calendar years. Split into calendar years (IHC DVA). |
| 7023 | Item cannot span calendar years. Split into separate calendar years (IHC DVA). |
| 7024 | IHC DVA does not support Adjustments Items. |
| 7025 | Service or Item Charge Amounts over $99999.99 are not supported by IHC DVA. |
| 7026 | DVA file number does not have a Gold or White card and may not be eligible for services. Please verify file number and resubmit claim. |
| 7028 | Name does not match registered name for File Number. |
| 7029 | IHC DVA does not support over 400 services or vouchers in a transmission. |
| 7030 | IHC DVA can’t have over 80 vouchers in a transmission. Split claim and resubmit. |
| 7031 | Transmitting Location not registered for DVA. Contact eBusiness 1800 700 199. |
| 7032 | The Total Charge cannot include non-Hospital Charges for IHC DVA. |
| 7033 | Invalid Provider Number for IHC DVA. |
| 7034 | IHC DVA claims are not accepted from Public Hospitals at present. |
| 7035 | Patient gender must be Male or Female for IHC DVA. |
| 7036 | Service or Item From Date for IHC DVA cannot be later than the Date of Lodgement. |
| 7037 | Claim Certified Ind missing (this may apply where certification details are implicitly set as part of a business object). |
| 7038 | ClaimCertifiedDate and ClaimCertifiedInd are missing. |
| 7039 | ADLTransferMobilityInd is missing or invalid value has been set. |
| 7040 | AcceptedDisabilityText is missing. |
| 7041 | ReferralIssueDate is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7042 | ReferralOverrideTypeCde is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7043 | ReferringProviderNum is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7044 | RequestIssueDate is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7045 | RequestOverrideTypeCde is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7046 | RequestingProviderNum is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7047 | HospitalInd is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7048 | ReferralIssueDate is prior to patient date of birth. |
| 7049 | ReferralIssueDate is after the date of service. |
| 7050 | RequestIssueDate is prior to patient date of birth. |
| 7051 | ReferralOverrideTypeCde must be set or referral details must be set. |
| 7052 | ReferralPeriod is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7055 | TreatmentLocationCde is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7056 | CollectionDateTime is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7057 | AccessionDateTime is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7058 | AccessionDateTime is earlier than RequestIssueDate. |
| 7059 | ADLToiletingContinenceInd is missing or invalid value has been set. |
| 7060 | AfterCareOverrideInd cannot be set when ServiceTypeCode is set as Pathology, Diagnostic or Radiotherapy. |
| 7061 | DuplicateServiceOverrideInd is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7062 | EquipmentId is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7063 | FieldQuantity is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7064 | ItemNum must be set to KM where DistanceKms is set. |
| 7065 | LSPNum is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7066 | MultipleProcedureOverrideInd is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7067 | NoOfPatientsSeen is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7068 | Rule3ExemptInd is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7069 | S4b3ExemptInd is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7070 | SCPId is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7071 | DistanceKms is missing. |
| 7072 | DistanceKms is set more than once within the voucher. |
| 7073 | DistanceKms is set where no other service exists within the voucher. |
| 7074 | DistanceKms is set and the date of service is not consistent with another service item present in the same voucher. |
| 7075 | DistanceKms is set with ChargeAmount. |
| 7076 | ItemNum = KM and ChargeAmount has been set. |
| 7077 | ItemNum = KM, DistanceKms and ChargeAmount have all been set. |
| 7078 | ItemNum is set to KM or OT80 but DistanceKms has not been set. |
| 7080 | NumberOfServices is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 7081 | ADLPersonalHygieneInd is missing or invalid value has been set. |
| 7082 | NumberOfServices is not a valid value. |
| 7087 | ADLEatingInd is missing or invalid value has been set. |
| 7088 | ADLCognitiveBehaviouralInd is missing or invalid value has been set. |
| 7093 | NoOfPatientsSeen is not a valid value for TreatmentLocationCde. |
| 7094 | RequestIssueDate a future date. |
| 7095 | DateOfService is an invalid value. |
| 7096 | ADLTool is missing or invalid value has been set. |
| 7097 | LivesAloneInd is missing or invalid value has been set. |
| 7098 | CarerInd is missing or invalid value has been set. |
| 7099 | BreakInEpisodeOfCare is missing or invalid value has been set. |
| 7100 | RestrictiveOverrideCde can only be set when ClaimTypeCde is set to PC. |
| 7101 | A minimum of 3 data elements is required for a search to be conducted. |
| 9001 | The Location is not authorised to undertake Online Claiming transactions. The transmission has been rejected. Contact the Medicare eBusiness Service Centre for further assistance. |
| 9002 | The individual signing the claim or making the request is not authorised to undertake Online Claiming transactions. The claim has been rejected. Contact the Medicare eBusiness Service Centre for further assistance. |
| 9003 | The provider is identified as inactive for Online Claiming purposes. Contact the PKI Customer Service Centre for assistance. |
| 9004 | Only test transmissions are acceptable from this location at this time. Contact the Medicare eBusiness Service Centre for further assistance. |
| 9005 | The signature (HCI) is not that of the Servicing Provider. |
| 9006 | The Provider is not authorised to participate in Online Claiming. Contact the Medicare eBusiness Service Centre for further assistance. |
| 9007 | The Location is not authorised to undertake the function on the date of transmission. The transmission has been rejected. Contact the Medicare eBusiness Service Centre for further assistance. |
| 9008 | Claims from this provider must be signed using their Individual Certificate. |
| 9009 | This transaction type is not permitted from this type of client. |
| 9010 | The software product used to create the transaction is not certified for this function. Contact the Medicare eBusiness Service Centre for further assistance. |
| 9011 | Billing Agent is not recognised as belonging to the transmitting Location. |
| 9012 | The intended recipient is unable to accept this content type at this time. |
| 9013 | Hospitals can only submit eligibility checks relating to their hospital. |
| 9014 | The requestor is identified as a Billing Agent. Billing Agents can only submit eligibility checks using their Billing Agent identifier. |
| 9015 | StartDateBreakInEpisode is missing or invalid value has been set. |
| 9016 | StartDateBreakInEpisode cannot be set where BreakInEpisodeOfCare is set to 4 or 5. |
| 9017 | EndDateBreakInEpisode must be set where BreakInEpisodeOfCare is set to 1, 2 or 3. |
| 9018 | EndDateBreakInEpisode is missing or invalid value has been set. |
| 9019 | NumberOfCNCVisits is missing or invalid value has been set. |
| 9020 | NumberOfRNVisits is missing or invalid value has been set. |
| 9021 | NumberOfENVisits is missing or invalid value has been set. |
| 9022 | NumberOfNSSVisits is missing or invalid value has been set. |
| 9023 | NumberOfCNCHours is missing or invalid value has been set. |
| 9024 | NumberOfRNHours is missing or invalid value has been set. |
| 9025 | NumberOfENHours is missing or invalid value has been set. |
| 9026 | NumberOfNSSHours is missing or invalid value has been set. |
| 9027 | Community Nursing Minimum Data Set elements cannot be set unless ServiceTypeCde is set to F. |
| 9028 | StartDateBreakInEpisode must be before or equal to EndDateBreakInEpisode. |
| 9029 | ClaimCertifiedInd must be set to Y to submit the claim. |
| 9030 | EndDateBreakInEpisode cannot be set where BreakInEpisodeOfCare is set to 4 or 5 |
| 9031 | PaymentMode cannot be set when AccountPaidInd = N. |
| 9032 | FinancialInstitutionId supplied is not currently registered with Medicare. |
| 9033 | FinancialInstitutionId must be set, and can only be set, where PaymentMode is equal to EFTPOS. |
| 9034 | PaymentMode is not a valid value. |
| 9035 | FinancialInstitutionId is not a valid value or format. |
| 9036 | PaymentMode cannot be set where EFT details are supplied. |
| 9101 | Invalid Passphrase. The Passphrase entered does not match the passphrase for this Location certificate. |
| 9102 | The Location Certificate (HCL) has expired. Contact the Registration Authority. |
| 9103 | The token relating to the individual certificate could not be found. |
| 9104 | The Individual Certificate (HCI) has expired. |
| 9105 | Invalid certificate type. The certificate type is either location or individual. |
| 9106 | Could not change passphrase. Ensure original passphrase entered is correct, the new passphrase differs from the old passphrase and that the new passphrase conforms to passphrase requirements. |
| 9107 | The private keys specified could not be imported. Please check the input filenames. If the problem persists call the Medicare eBusiness Service Centre. |
| 9108 | The Medicare Public Certificates could not be imported. Please check the input filenames. If the problem persists call the Medicare eBusiness Service Centre. |
| 9109 | One or more of the specified files could not be accessed. Please ensure the filenames are correct, and you have read access to them. |
| 9110 | Could not create one or more destination files. Please ensure you have write access to the destination directory and sufficient space available. |
| 9111 | If createCryptoStore - a JKS already exists in the nominated folder. Otherwise a problem has been encountered using PKI services. Repeating the function call should be successful. |
| 9112 | Location signing Certificate not found in the PSI Store. |
| 9113 | Individual signature not required. |
| 9114 | Individual signature is optional. |
| 9115 | The Location Certificate used has been revoked by the Registration Authority. Please contact the PKI Customer Service Centre. |
| 9116 | The Location Certificate used differs from the Certificate recorded for this Location. Contact the Medicare eBusiness Service Centre for assistance. |
| 9117 | The Location Certificate used cannot be used for the requested function. Contact the Medicare eBusiness Service Centre for assistance. |
| 9118 | The Location has been identified as inactive. Contact the Medicare eBusiness Service Centre for assistance. |
| 9119 | The provider is identified as inactive for Online Claiming purposes. Contact the PKI Customer Service Centre for assistance. |
| 9120 | The Individual Certificate used has been revoked by the Registration Authority. Contact PKI Customer Service Centre for assistance. |
| 9121 | Desecure failure at Medicare. Contact the PKI Customer Service Centre for assistance. |
| 9122 | Location Id missing from transmission. |
| 9123 | The HCL Certificate used to sign the transmission is not the Certificate currently registered against the Location Id. |
| 9124 | Unable to determine the Location Id from the submitted data. Please contact the Medicare eBusiness Service Centre for assistance. |
| 9125 | Cannot register Location based on transaction type. |
| 9126 | No current Location Certificate exists in the nominated PSI Store. |
| 9127 | Requested Location Encryption Certificate not found in the PSI Store. |
| 9128 | MultipleProcedureOverrideInd is an invalid value. |
| 9129 | NoOfPatientsSeen is not a valid value. |
| 9130 | NumberOfPatientsSeen cannot be set when MultipleProcedureOverrideInd is set. |
| 9131 | NoOfPatientsSeen is not a valid value if the RequestOverrideTypeCde is set. |
| 9132 | Rule3ExemptInd is an invalid value. |
| 9133 | S4b3ExemptInd/S4B3ExemptInd is an invalid value. |
| 9134 | SCPId is an invalid value. |
| 9135 | ServiceId is an invalid value. |
| 9136 | TimeOfService is an invalid value. |
| 9137 | DateOfService is a date in the future. |
| 9139 | CollectionDateTime is later than RequestIssueDate. |
| 9140 | SelfDeemedCde is an invalid value. |
| 9141 | SelfDeemedCde is inconsistent with the ServiceTypeCde and/or other data elements set. |
| 9142 | The value in the Restrictive Override Code is invalid, please check and resubmit your claim. |
| 9144 | TimeOfService must be set if either DuplicateServiceOverrideInd or MultipleProcedureOverrideInd or both are set to Y. |
| 9145 | DistanceKMS is inconsistent with ServiceTypeCde and/or can’t be set with MultipleProcedureOverrideInd, DuplicateServiceOverrideInd, Rule3ExemptInd, S4B3ExemptInd, TimeOfService, SCPId, CollectionDateTime,AccessionDateTime, FieldQuantity,LSPNum,EquipmentId. |
| 9146 | Authorisation is missing. |
| 9147 | Distance KMs cannot be set when TreatmentLocationCde is set to R. |
| 9193 | CollectionDateTime is earlier than RequestIssueDate. |
| 9201 | Invalid format for data item. |
| 9202 | Invalid value for data item. The data element does not comply with the values permitted or has failed a check digit check. |
| 9203 | Date of service must be no more than six (6) months in the past. |
| 9204 | Date in future. The date supplied must not be in the future. |
| 9205 | Requested data item is empty. |
| 9206 | Date must be in the future. The date supplied is expected to be a future date. |
| 9207 | An item cannot be self-deemed or substituted when a referral or request override has been set. |
| 9208 | Date supplied too old. |
| 9209 | Date supplied is greater than 12 months in the future. |
| 9210 | Date of service must be no more than two years in the past. |
| 9211 | Future date-time. Date-time cannot be in the future. |
| 9212 | ServiceId is not set. |
| 9215 | Authorisation date is an invalid value (this may apply where Authorisation date is explicitly set). |
| 9217 | Authorisation date is a date in the future. |
| 9218 | Authorisation date more than 2 years past. |
| 9219 | VeteranFileNum is a mandatory field and must be provided. |
| 9220 | Payee Provider Number is not a valid value. |
| 9221 | Claim Certified Ind not a valid value (this may apply where Authorisation date explicitly set). |
| 9222 | Claim Certified date is an invalid format. (this may apply where Authorisation date explicitly set). |
| 9223 | Claim Certified date is an invalid value (this may apply where Authorisation date explicitly set). |
| 9224 | Claim Certified date must not be a future date (this may apply where Authorisation date explicitly set). |
| 9225 | Claim Certified date more than 2 years past. |
| 9226 | PatientDateOfBirth more than 130 years ago. |
| 9227 | PatientDateOfBirth is later than Date of Service. |
| 9228 | AcceptedDisabilityInd is an invalid value. |
| 9229 | AcceptedDisabilityText set but AcceptedDisabilityInd not set to Y. |
| 9230 | AcceptedDisabilityText is an invalid value. |
| 9231 | PatientAddressLocality is an invalid value. |
| 9233 | PatientAliasFamilyName is an invalid value. |
| 9234 | PatientAliasFirstName is an invalid value. |
| 9236 | PatientFamilyName is an invalid value. |
| 9237 | PatientFirstName is an invalid value. |
| 9244 | PatientAddressLocality is an invalid value. |
| 9245 | PatientAddressPostcode is an invalid value. |
| 9246 | PatientDateOfBirth is an invalid value. |
| 9247 | PatientGender is an invalid value. |
| 9248 | ReferralIssueDate is an invalid value. |
| 9249 | ReferralPeriodTypeCde is an invalid value. |
| 9250 | ReferralOverrideTypeCde is an invalid value. |
| 9251 | ReferringProviderNum is an invalid value. |
| 9252 | RequestingProviderNum is an invalid value. |
| 9253 | RequestIssueDate is an invalid value. |
| 9254 | RequestOverrideTypeCde is an invalid value. |
| 9255 | ServiceTypeCde is an invalid value. |
| 9256 | ServicingProviderNum is an invalid value. |
| 9257 | HospitalInd is an invalid value. |
| 9258 | VeteranFileNum is an invalid value. |
| 9259 | VoucherId is an invalid value. |
| 9260 | PatientDateOfBirth in the future. |
| 9263 | ReferralPeriod is an invalid value. |
| 9270 | HospitalInd is not a valid value for TreatmentLocationCde. |
| 9271 | TreatmentLocationCde is an invalid value. |
| 9273 | AccessionDateTime is a future date-time. |
| 9274 | CollectionDateTime is a date-time in the future. |
| 9275 | AccessionDateTime is an invalid value. |
| 9277 | AfterCareOverrideInd is an invalid value. |
| 9278 | ChargeAmount cannot be set where DistanceKms is set. |
| 9279 | PatientDateOfBirth is an invalid value. |
| 9280 | ReferralIssueDate is an invalid value. |
| 9283 | RequestIssueDate is an invalid value. |
| 9286 | TimeOfService is an invalid value. |
| 9288 | ServiceText is an invalid value. |
| 9290 | AccountReferenceNum is an invalid value. |
| 9291 | ChargeAmount is an invalid value. |
| 9292 | CollectionDateTime is an invalid value. |
| 9293 | DateOfService is an invalid value. |
| 9294 | DistanceKms is an invalid value. |
| 9295 | DuplicateServiceOverrideInd is an invalid value. |
| 9296 | EquipmentId is an invalid value. |
| 9297 | FieldQuantity is an invalid value. |
| 9298 | ItemNum is an invalid value. |
| 9299 | LSPNum is an invalid value. |
| 9301 | Patient’s Medicare card number must be supplied. |
| 9302 | Patient’s reference number must be supplied. |
| 9303 | Patient’s first name must be supplied. |
| 9304 | Patient’s family name must be supplied. |
| 9305 | Servicing Practitioner’s Provider Number must be supplied. |
| 9306 | Date of service must be supplied. |
| 9307 | An item number must be supplied for each service. |
| 9308 | Referring Practitioner’s Provider Number must be supplied. |
| 9309 | Referral issue date must be supplied, and must be prior to, or the same as, the date of the medical service, cannot be before the date of birth, nor after the referral start date. |
| 9310 | Requesting Practitioner’s Provider Number must be supplied. |
| 9311 | Request issue date must be supplied, and must be prior to, or the same as, the date of the medical service and cannot be before the date of birth. |
| 9312 | Claimant first name, family name, date of birth, claimant Medicare card number and reference number must be supplied. If any one data element is supplied, then all five (5) must be supplied. |
| 9313 | Patient/Claimant address line 1 must be supplied or all claimant address elements removed. |
| 9314 | Patient/Claimant locality must be supplied or all claimant address elements removed. |
| 9315 | Patient/Claimant postcode must be supplied or all claimant address elements removed. |
| 9316 | The Referring/Requesting Provider cannot be the Servicing or Principal Provider. |
| 9317 | Account payment status required. Must be paid or unpaid. |
| 9318 | Non standard referral has been set without the referral period. |
| 9319 | Date of lodgement not supplied. |
| 9320 | Time of lodgement not supplied. |
| 9321 | Location ID not supplied. |
| 9322 | Referral period details must be supplied. |
| 9323 | Incomplete banking details. BSB code, account number and account name must all be supplied. |
| 9324 | Claim ID not supplied or invalid. |
| 9325 | Service type not supplied. |
| 9326 | At least one voucher must be included in the claim. |
| 9327 | Claim type must be consistent with the transmission type set by the createTransmission function. |
| 9328 | The maximum number of contents allowable in this transmission has been reached. |
| 9329 | The data element being set is not relevant to this claim type. |
| 9330 | The data appears to be other than a stored patient claim. |
| 9331 | The data appears to be other than a stored bulk bill claim. |
| 9332 | Voucher must contain at least one (1) service. |
| 9333 | Assignment/submission authorisation not supplied. |
| 9335 | Bank account details supplied for unpaid claim. |
| 9336 | Hospital details must be supplied in the text field. |
| 9337 | At least one service in the voucher must have a non zero charge amount. |
| 9338 | A required charge amount has not been supplied or is inconsistent with other data supplied. |
| 9339 | Transmission date missing or invalid. |
| 9340 | Transmission time missing or invalid. |
| 9341 | More information required. Either text must be keyed against a service or a time supplied for the voucher. |
| 9342 | The Payee Practitioner supplied is the same as the Servicing Provider. If both are the same, only one of the Servicing Provider should be completed. |
| 9343 | Veterans File Number/patient details incomplete. |
| 9345 | Patient’s Date of Birth not supplied. |
| 9346 | Patient’s gender not supplied. |
| 9347 | Request type code must be set when a request exists. |
| 9348 | Batch Identifier missing or invalid. |
| 9349 | Immunisation Date invalid or missing. |
| 9350 | Next Due Date for immunisation invalid or missing. |
| 9351 | Medicare Card Issue Number missing or invalid. |
| 9352 | Provider Child ID missing or invalid. |
| 9353 | Information Provider Number missing or invalid. |
| 9354 | ATSI Indicator missing. |
| 9355 | Contact phone number missing or invalid. |
| 9356 | Vaccine code missing or invalid. |
| 9357 | Vaccine dose missing or invalid. |
| 9358 | Clinic Code missing or invalid. |
| 9359 | Vaccine Batch Number missing or invalid. |
| 9360 | HepB Birth Dose Flag invalid or missing. |
| 9361 | Encounter details do not contain an allowable combination of the minimum required fields. |
| 9362 | The encounter must contain at least one (1) episode. |
| 9363 | Encounter already contains equivalent antigen(s). |
| 9364 | Patient information provided is insufficient. |
| 9365 | Referral period or referral date to must be supplied. |
| 9366 | Referral Date From must be supplied. |
| 9367 | Referral Date From is later than Referral Date To. |
| 9368 | Hep B Birth Dose Date is prior to Patient’s Birth Date or prior to 1 January 1996. |
| 9369 | The patient Fund membership number must be supplied. |
| 9370 | The Fund brand Id must be supplied. |
| 9371 | OPV type must be supplied. |
| 9372 | The claim type for the claim must be supplied. |
| 9373 | Discharge date supplied therefore admission date must also be supplied. |
| 9374 | Both product name and version must be supplied. |
| 9375 | All vouchers within the claim must have the same service type code. |
| 9376 | Facility Id or Treatment Location Provider Number must be supplied. |
| 9378 | Claim Type has been identified as an Agreement, the Facility Identifier must also be supplied. |
| 9379 | Claim Type has been identified as an Agreement, Informed Financial Consent must also have been identified as being verbally given or supplied in writing for the patient or indicated as not obtained. |
| 9380 | Claim Type has been identified as a Gap Cover scheme, Informed Financial Consent must also be identified as being supplied in writing for the patient or indicated as not obtained. |
| 9381 | Claim Type has been identified as a Gap Cover Scheme, Financial Interest Disclosure must have been given. |
| 9382 | Conflicting selection criteria supplied. When TransactionId supplied no other criteria can be supplied. |
| 9383 | If either ReceivedFromDateTime or ReceivedToDateTime set both must be set. |
| 9384 | ReceivedFromDateTime must be prior or equal to ReceivedToDateTime. |
| 9385 | RequestContentType must be supplied. |
| 9386 | Maximum request period cannot exceed 31 days. |
| 9387 | Request must specify either one or more transaction Ids or a received date time range. |
| 9388 | Request must specify one or more Transaction Ids. |
| 9389 | The account reference Id must be supplied. |
| 9390 | The Billing Agent Id must be supplied. |
| 9391 | Payer name, payment run date, payment reference, deposit amount, payee Location Id, part number and part total must be supplied. |
| 9392 | Benefit amount, Date of lodgement and Account Reference Id must be supplied for each claim. |
| 9393 | The Transaction Id must be supplied for each claim where the claim channel code is SB3 or SB4. |
| 9394 | The number of items exceeds the maximum allowable for this content type. |
| 9395 | Fund claim explanation code must be supplied as the claim has been rejected by the Fund. |
| 9396 | Incomplete data in outbound transmission. |
| 9397 | Principal Provider Number must be supplied. |
| 9398 | OEC type must be supplied. |
| 9399 | Accident indicator must be supplied. |
| 9400 | Length of stay must be supplied and cannot exceed the number of days from the date of admission to date of discharge inclusive. |
| 9401 | Presenting Illness Code must be supplied. |
| 9402 | Same day indicator / code must be supplied. |
| 9403 | Admission date must be supplied. |
| 9404 | Date of admission and date of discharge must be consistent for all vouchers. |
| 9405 | FundReferenceId must be supplied. |
| 9406 | Table name, description and scale must be supplied. |
| 9407 | The financial status of the member must be supplied. |
| 9408 | Benefit must be supplied for each service. |
| 9409 | Fund explanation code and explanation text must be supplied. |
| 9410 | If service explanation code or service explanation text is supplied both must be supplied. |
| 9411 | The compensation claim indicator must be consistent across all vouchers within the claim. |
| 9412 | Collection date time and accession date time must be supplied for all services in the voucher where S4B3 exemption is indicated against any service in the voucher. |
| 9413 | Collection date time must be prior to accession. Date of service must be on or after the date of accession. Collection date must be on or after date of birth and the date of the request. |
| 9414 | If collection date time or accession date time is present both must be present. |
| 9415 | Date of service cannot be prior to the accident date. |
| 9416 | The service must have been rendered in hospital where S4B3 exemption is indicated against the service. |
| 9417 | Service must have been requested, self-deemed or a request override set. |
| 9418 | Payee Provider Number must be supplied. |
| 9419 | Both the concomitant provider number and role must be set. The concomitant provider can only undertake a single role and cannot be the servicing provider. |
| 9420 | The Servicing provider must be the same for all vouchers within the claim. |
| 9421 | Benefit assignment authorisation details must be supplied or are incomplete. |
| 9422 | Clinical condition information missing or incomplete. |
| 9423 | Clinical indicators, request/referral details and/or results and related information is missing or incomplete. |
| 9424 | Health Care Plan details (type, issue date) incomplete. |
| 9425 | Dates of service within the voucher must be consistent. |
| 9426 | Check KMs. Only one km entry permitted per voucher and the voucher must contain another item with the same Date of Service. |
| 9427 | Service start date must be on or after the patient’s date of birth and on or before the date of service and service end date. |
| 9428 | The service end date must be on or after the date of service and the service start date and supplied where number of services is greater than one. |
| 9429 | When duplicate service override requested or supporting details supplied both must be present. |
| 9430 | When multiple procedure override requested or supporting details supplied both must be present. |
| 9431 | The original procedure date must be on or after the patient’s date of birth and on or before the date of service. |
| 9432 | Item Start Date Time must be supplied. It must be on or after the patient’s Date of Birth and the Date of Service, and prior to the Item End Date Time. |
| 9433 | Item End Date Time must be supplied. It must be on or after the Date of Service, and after Item Start Date Time. |
| 9434 | Time in future. The date and time supplied must not be in the future. |
| 9435 | Time of service must be set against all items within the voucher if set against any item within the voucher, except where DistanceKms is set. |
| 9436 | Anaesthetic type code must be supplied. |
| 9437 | When AfterCareOverrideInd or AfterCareExplanationText present both must be present. Both may be present when AfterCareApportionedPercentage or AfterCareProviderNum present. |
| 9438 | Aftercare provider number required and must not be the same as the servicing provider. |
| 9439 | Either the service has been flagged as having been self-deemed or the reason for the service being self-deemed has been supplied. If one is present both must be present. |
| 9440 | The appliance order date must be greater than or equal to the patient’s date of birth and equal to or less than the date of service and delivery date. Supporting details must be supplied where an appliance has been ordered. |
| 9441 | When intensive care override requested or supporting details supplied both must be present. |
| 9442 | A service cannot be substituted without request details also being present. |
| 9443 | Original procedure details (date, item number and supporting details) are missing or incomplete. |
| 9444 | Anatomical details (region and description) are missing or incomplete. |
| 9445 | Where item is set to KM or the distance travelled is stated, both must be present without a charge amount. |
| 9446 | Fund Payee Id must be consistent across all vouchers. |
| 9447 | A Segment Identifier is missing or invalid. |
| 9448 | A TFR segment must be supplied. |
| 9449 | ACS segment must be supplied and can only be supplied, if any of ACD, CCG or LPD segments are also supplied. |
| 9450 | Leave period must be supplied when the leave days indicated in the Accommodation Summary is greater than 0. |
| 9451 | A PSG segment must be supplied. |
| 9452 | An MSG segment must be supplied. |
| 9453 | A DMG or PSG segment must be supplied. |
| 9454 | A DMG segment must be supplied. |
| 9455 | A MED segment must be supplied. |
| 9456 | Urgency code must be supplied. |
| 9457 | Compensation code must be supplied. |
| 9458 | Contiguous claim code must be supplied. |
| 9459 | Facility Type Code must be supplied. |
| 9460 | Transaction Id of claim to be adjusted must be supplied. |
| 9461 | Patients’ Medical record number must be supplied. |
| 9462 | Patient Admission Weight can only be set if the patient is less than 365 days old. |
| 9463 | Accommodation status must be supplied. |
| 9464 | Facility Contract Status Code must be supplied. |
| 9465 | Episode Id must be supplied. |
| 9466 | Episode Type Code must be supplied. |
| 9467 | Patient Classification Code must be supplied. |
| 9468 | Referral Source Code must be supplied. |
| 9469 | Charge Raised Code must be supplied. |
| 9470 | Service Code must be supplied. |
| 9471 | Service Code Type Code must be supplied. |
| 9472 | From Date is either missing or after To Date. |
| 9473 | ANB segments must contain Baby Date of Birth, Family Name, First Name, Gender and Number. |
| 9474 | Transfer Code must be supplied. |
| 9475 | Accommodation Day must be supplied. |
| 9476 | To Date must be supplied. |
| 9477 | Number Of Days must be supplied. |
| 9478 | Leave Days must be supplied. |
| 9479 | An ACD Segment must contain Bed Level Add On Indicator and Bed Level Code. |
| 9480 | Day Rate must be supplied. |
| 9482 | A CCG segment must contain a Critical Care Type Code and Critical Care Add On Indicator must be set. |
| 9483 | Service Time must be set for all PSG segments with the same Date of Service. |
| 9484 | A TRG segment must contain Distance Kms, Transport Hours Minutes, From Locality, To Locality, Start Time and Transport TypeCode. |
| 9485 | An MIG segment must contain both a Service Quantity and Service Rate. |
| 9486 | Principal Diagnosis must be supplied. |
| 9487 | Ventilation Hours Minutes must be supplied. |
| 9488 | Only 49 additional diagnoses and 50 procedures can be set within a DMG segment. |
| 9489 | Casemix Code Type Code must be supplied. |
| 9490 | Issue Date must be supplied. |
| 9491 | Certificate Type Code must be supplied. |
| 9492 | Text must be supplied. |
| 9493 | Either CertifyingProviderNum or CertifyingProviderName must be supplied. |
| 9494 | Admission time must be supplied. |
| 9495 | Previous Transaction Id and Previous Account Reference cannot be set when Claim Channel Code is SB3 or SB4. |
| 9496 | Benefit Amount cannot be negative when Claim Channel Code is SB3 or SB4. |
| 9497 | Either Presenting Illness Item Number or Presenting Illness Code must be set, but not both. |
| 9498 | Cannot submit fully paid accounts for this claim type. |
| 9499 | Service Quantity must be supplied. |
| 9500 | Patient Admission Weight can only be set if the patient is less than 365days old. |
| 9501 | A submission response report is available. |
| 9502 | Multiple reports are included in the response. |
| 9503 | More reports meeting the criteria are available for retrieval. |
| 9504 | More rows for this report are available for retrieval. |
| 9601 | Claim successfully transmitted and pended for further assessment by a Customer Support Officer. Claimant will be advised of outcome by mail. |
| 9602 | This claim cannot be lodged through this channel. Please submit the claim via an alternative Medicare claiming channel. |
| 9603 | Check location. The location entered for the address is invalid. |
| 9604 | Check bank account name. The name supplied is not a valid account name. |
| 9605 | Another Medicare Card may have been issued to the patient or the details you entered do not match those held by Medicare. Please update your records and resubmit the claim. |
| 9606 | Another Medicare Card may have been issued to the claimant or the details you entered do not match those held by Medicare. Please update your records and resubmit the claim. |
| 9607 | This item is only claimable via Bulk Bill. |
| 9608 | The service requires confirmation that an operative procedure from groups 03 - 09 has been performed subsequent to the attendance. |
| 9609 | Time (duration) required for the item. |
| 9610 | Equipment number required. |
| 9611 | Check item. The item claimed is either unknown or invalid at the date of service. Eg Misc, incorrect alpha included. |
| 9612 | This service is normally only performed in a hospital. |
| 9613 | This service cannot be performed in hospital. |
| 9614 | Check bank account number. |
| 9615 | An error has been detected with the address. |
| 9616 | The BSB supplied is invalid, unknown or cannot be used for Medicare payments. |
| 9617 | The referral has expired. |
| 9618 | Either an amount has not been entered in the charge field or an invalid amount has been entered. |
| 9619 | Check postcode and locality. This is not a recognised combination OR a PO Box type locality has been entered. |
| 9620 | The radiotherapy service performed is not payable using the equipment number. |
| 9621 | The pathology, diagnostic imaging or specialist service cannot be self determined or the Practitioner cannot self-deem. |
| 9622 | The attendance item must contain the number of patients seen. |
| 9623 | Payee Provider cannot be used with an assistant surgeon item (51300 or 51303) or an assistant anaesthetist item (17500). |
| 9624 | A subsequent consultation has been keyed and the date of service is after the referral expiry date. |
| 9625 | Claimant address needs to be updated with Medicare, Issue account/receipt for the claimant to submit via an alternative Medicare claiming channel. |
| 9626 | The patient is or was covered under the Reciprocal Health Care Agreement. |
| 9627 | Check date of service. |
| 9628 | Referral or request required. |
| 9629 | Check item and patient. |
| 9630 | Please check the request or referral details. |
| 9631 | Check if service self-deemed. |
| 9632 | Duplicate of service already paid. If not duplicate resubmit with appropriate indication. |
| 9633 | A new Medicare card has been issued. Please update your records and ask the patient to use the new card number for any future claims. |
| 9634 | A new Medicare card has been issued. Please update your records and ask the claimant to use the new card number for any future claims. |
| 9635 | Check Servicing Provider. May not be able to provide the service for this item at date of service. |
| 9636 | Check Payee Provider. |
| 9637 | More information is required. Service text or other information is required to support this service. |
| 9638 | Claimant details required. Patient or quoted claimant is a minor. |
| 9639 | PO Boxes are not an acceptable address type for this claiming method. |
| 9640 | The benefit assessed for this claim exceeds the review threshold. While no assessing errors have been detected, the claim needs to be reviewed by a Medicare operator. |
| 9641 | A restrictive condition exists. |
| 9642 | DVA Pathology not supported in this release. |
| 9643 | Check claimant name. |
| 9644 | Mix of in hospital and out of hospital services are not permitted. |
| 9645 | The claim identified for deletion has a status other than Paid Same Day. |
| 9646 | The claim could not be located by Medicare. |
| 9647 | The claim has already been deleted by Medicare. |
| 9648 | The Reason Code for requesting Same Day Delete is missing or invalid. |
| 9649 | Patient’s eligibility cannot be determined. |
| 9650 | The card number and/or patient details submitted did not match Medicare checks. Please verify the details and resubmit with additional information if available. |
| 9651 | The transmission Id supplied is not valid. |
| 9652 | Enter either all address details or no address details for the claimant. |
| 9653 | Multiple claims have been identified at the Medicare Central Site matching this deletion request. Please contact the Medicare eBusiness Service Centre to delete the correct claim. |
| 9654 | Mixed LSPNs within a voucher are not allowed. |
| 9655 | An LSPN is required. |
| 9656 | LSPN invalid. |
| 9657 | LSPN not recognised. |
| 9658 | LSPN not valid at date of service. |
| 9659 | SCP Invalid. |
| 9660 | This item cannot be used as a substituted service. |
| 9661 | This provider cannot substitute services. |
| 9662 | Provider must contact Fund. |
| 9663 | Check Fund and Membership Card details. |
| 9664 | Check Patient details. If correct, check Fund and Membership Card. If correct, the name known to the Fund may differ from that held by Medicare OR Patient Unique Identifier has not been supplied (if applicable to Fund). |
| 9665 | Cannot uniquely identify the Patient from the information supplied. |
| 9666 | Patient must contact Fund. |
| 9667 | Health Fund Membership cover suspended or cancelled. |
| 9668 | Medical claims are not covered for this patient. Patient must contact Fund. |
| 9669 | Patient is ceased or pending cessation. |
| 9670 | Claim type identified cannot be submitted through this channel at this time. Please submit claim through another channel. |
| 9671 | The Health Fund identified does not currently accept transmissions through this channel. |
| 9672 | Your Fund information is out of date. Please update your Fund list and resubmit. |
| 9673 | Fund registration record is incomplete or needs correction. Please contact the Medicare eBusiness Service Centre for assistance. |
| 9674 | Fund patient validation not undertaken as the Medicare validation was unsuccessful. |
| 9675 | Current Medicare card has expired. Patient must contact Medicare as claims using this Medicare card may be rejected. |
| 9676 | The equipment required for this service is not registered for the LSPN provided. |
| 9677 | The equipment used for this service has exceeded the required equipment age. |
| 9678 | The service is not payable as an appropriate associated service is not present. |
| 9679 | The content type specified does not match the actual type of the specified Transaction Id. |
| 9680 | Claim assessment code is invalid for this claim. |
| 9681 | Provider not in eligible area (incorrect RRMA, SSD or State). |
| 9682 | Medicare cannot assess the request due to a system limitation. Please contact the Medicare eBusiness service centre to discuss. |
| 9683 | Medicare cannot assess this request due to a system limitation. Please check patient details and then contact the Medicare eBusiness Service Centre should assistance be required. |
| 9684 | The unique patient identifier supplied was not valid for this membership. Check the patients fund membership card for the correct patient identifier. |
| 9685 | A concessional entitlement has not been found for this patient. |
| 9686 | Baby not known at Fund. |
| 9687 | EFT details are not registered at this fund for this provider or Facility. Fund must be contacted before further claims are submitted. |
| 9688 | An Admission / Discharge Date can only be supplied for services flagged as being performed in a Hospital. |
| 9689 | Services relating to the specified Service Type Code can only be submitted for a single patient per claim / request. |
| 9690 | Only Medicare can handle MBS items and Medicare can only handle MBS items. |
| 9691 | Only the Fund Assessment Code should be returned when the assessment is flagged as Complete. |
| 9692 | An Item Number must be supplied for every MBS service. |
| 9694 | The referral period type must be identified. |
| 9695 | Fund does not perform OEC with prosthetics or miscellaneous items at this time. |
| 9696 | For IMC, set both ClaimId and ClaimChannelCde. For IHC or OVS, set neither. |
| 9698 | Service is possible aftercare, check the account and resubmit with a valid indicator if not normal aftercare. |
| 9699 | Item not covered for this patient at this date of service. |
| 9700 | An incorrect item number appears to have been used/amount claimed does not match item number. |
| 9701 | The maximum number of services for this item have been paid, if this service is not a duplicate please resend with correct item numbers as per MBS. |
| 9702 | A base item has not been entered or should be entered first. Please re-submit claim with correct sequence. |
| 9703 | Item number used can not be claimed for this Provider. Check details of service and re-submit with appropriate item. |
| 9704 | This service appears to have been previously claimed. Please contact Medicare if you wish to discuss. |
| 9705 | In some instances where two or more services are performed together, they are claimable under one item number. Please check the MBS for correct item and re-submit. If exceptional circumstances exist, please issue account/receipt notating reasons. |
| 9706 | This item requires a specific notation of the relevant condition. Please check the MBS and resubmit via an alternative Medicare claiming channel. |
| 9707 | This claim needs to be referred to a Medicare Customer Services Officer for further assessment. Please issue claimant with an account/receipt to claim via an alternative Medicare claiming channel. |
| 9708 | Equipment number entered does not appear to be registered with Medicare, correct details and re-submit or contact Medicare. |
| 9709 | An age restriction applies to this item. Please check the MBS to verify item specifics. |
| 9710 | This item number has specific restrictions that cannot be overridden. Benefit not payable for this service. |
| 9711 | This claim requires further assessment by a Medicare Customer Services Officer. Please issue claimant with an account/receipt to claim via an alternative Medicare claiming channel. |
| 9712 | The item number claimed and an override code used cannot be used together. Please resubmit the claim or contact Medicare for assistance. |
| 9723 | ToothNum is an invalid value. |
| 9725 | UpperLowerJaw is an invalid value. |
| 9728 | NumberofTeeth is an invalid value. |
| 9742 | SecondDeviceIdentifier is an invalid value. |
| 9743 | SecondDeviceIdentifier is missing. |
| 9744 | OpticalScript is an invalid value. |
| 9754 | ReferralPeriodTypeCde is inconsistent with the ServiceTypeCde and or/other data elements set. |
| 9755 | AdmissionDate must be greater than or equal to the PatientDateOfBirth. |
| 9756 | DischargeDate must be greater than or equal to the AdmissionDate. |
| 9757 | AdmissionDate not set. |
| 9759 | TimeDuration is missing. |
| 9761 | TimeDuration is an invalid value. |
| 9762 | AdmissionDate must be a valid date. |
| 9763 | DischargeDate must be a valid date. |
| 9764 | DischargeDate must be greater than or equal to the PatientDateOfBirth. |
| 9766 | TimeOfService must be set if either DuplicateServiceOverrideInd and / or MultipleProcedureOverrideInd and / or Rule3ExemptInd are set to Y. |
| 9767 | Claim Certified date is an invalid value. |
| 9769 | VoucherId is missing. |
| 9771 | ChargeAmount cannot be set where ServiceTypeCde = F. |
| 9772 | ReferralOverrideTypeCde cannot be present where ServiceTypeCde is set to F or K. |
| 9773 | ChargeAmount cannot be claimed for item number OT80. |
| 9774 | Item number OT80 cannot be claim if the distance travelled is less than 50km radius from their normal place of business. |
| 9775 | The Transaction Id is invalid. |
| 9776 | Maximum number of Transactions cannot exceed 500. |
| 9777 | A duplicate Transaction Id. has been received. |
| 9778 | ReferringProviderNum and ReferralIssueDate must both be set when ServiceTypeCde is set to F (Community Nursing) or K (Clinical Psych). |
| 9780 | Assessment Data fields supplied in error. |
| 9999 | An indeterminate error has been detected. |