Where we are unable to assess a patient claim immediately, the claim will be returned to the EFTPOS terminal with a 4-digit return code.
The 4-digit return code is to help you to resubmit the claim with changes, if appropriate, allowing a successful transmission. Alternatively, you can submit these claims through a different channel.
Use the filter box. Enter the code or keywords from the return code message.
| Return code | Information |
|---|---|
| 2015 2025 | A system error has occurred. Please resubmit or call the eBusiness Service Centre and quote the error number displayed on the EFTPOS terminal. |
| 2016 | Item number missing. Please resubmit with this information. |
| 2017 | The payee provider cannot be the same as the servicing provider. Please check details and resubmit. |
| 2030 | 2 pieces of information submitted within the claim cannot be submitted together. Please check details and resubmit. |
| 2032 | Maximum reached. The maximum number of items that can be submitted in 1 claim is 14. Please create a separate claim if necessary. |
| 2038 | The referral or request information submitted is inconsistent with the item that is being claimed. Please check details and resubmit if appropriate. |
| 2053 | The patient contribution amount must be less than the total charge. Please check details and resubmit. |
| 2055 | The patient contribution amount should not be entered when the account is fully paid. Please check details and resubmit. |
| 3000-3999 | A system error has occurred. Please resubmit or call the eBusiness Service Centre and quote the error number displayed on the EFTPOS terminal. |
| 9006 | Check servicing provider details. May not be able to provide the service for this item at date of service. For more information, call the eBusiness Service Centre. |
| 9201 | Invalid data entered. Please check details and resubmit. |
| 9203 | Date of service is too old to be submitted through Medicare Easyclaim. Please issue patient/claimant an account/account receipt to claim through an alternative Medicare claiming channel. For example, Medicare Online, at a service centre or over the phone. |
| 9204 | The date entered is in the future. Please check details and resubmit. |
| 9207 | The item number claimed and an override code used cannot be used together. Please check details and resubmit or call the eBusiness Service Centre for help. |
| 9301 9364 | The patient’s Medicare card number has not been entered. Please resubmit with this information. |
| 9302 9364 | The patient’s reference number has not been entered. Please resubmit with this information. |
| 9305 | The servicing provider details have not been entered. Please resubmit with this information. |
| 9306 | Date of service has not been entered. Please resubmit with this information. |
| 9307 | An item number has not been entered. Please resubmit with this information. |
| 9308 9310 | The referring or requesting practitioner’s provider number has not been entered. Please resubmit with this information. |
| 9309 9311 9322 | Please check the referral or request date entered. |
| 9312 | The claimant’s Medicare card number or reference number has not been entered. Please resubmit with this information. |
| 9316 | The referring or requesting provider cannot be the same as the servicing provider. Please check details and resubmit. |
| 9317 | Please select if the account is paid or unpaid and resubmit. |
| 9325 | Service type has not been entered, e.g. diagnostic, GP. Please resubmit with this information. |
| 9326 9332 | Insufficient information entered to create the claim. Please submit with all information. |
| 9338 | Charge amount has not been entered or is invalid. Please check details and resubmit. |
| 9427 | Item not covered for this patient at this date of service. |
| 9601 | The claim needs to be referred to a Customer Service Officer for further assessment. The claim will be processed and payment notification will be sent in the near future. |
| 9602 | This claim cannot be lodged through Medicare Easyclaim. Please issue patient/claimant an account/account receipt to claim through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9605 | Another Medicare card may have been issued to the patient or the details you entered do not match those held by Services Australia. Please update your records and resubmit the claim. |
| 9606 | Another Medicare card may have been issued to the claimant or the details you entered do not match those held by Services Australia. Please update your records and resubmit the claim. |
| 9607 | This item is only claimable through bulk bill. |
| 9611 | Check item. The item claimed is either unknown or invalid at date of service, for example, miscellaneous, incorrect alpha included. Please check details and resubmit or issue patient or claimant an account/account receipt to claim through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9618 | An amount has not been entered in the charge field or an invalid amount has been entered. Please check details and resubmit. |
| 9625 | Claimant’s address needs to be updated with us. Issue claimant an account receipt to claim through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9630 | Please check the request or referral details. |
| 9631 | Check if service self deemed. |
| 9632 | Duplicate of service already paid. If it’s not a duplicate, resubmit with appropriate indication. |
| 9635 | Check servicing provider. May not be able to provide the service for this item at date of service. Please check details and resubmit. |
| 9638 | Claimant’s details required. Patient or quoted claimant is a minor. |
| 9641 | A restrictive condition exists. |
| 9643 | Check claimant name. |
| 9655 | A Location Specific Practice Number (LSPN) is invalid. |
| 9661 | This provider cannot substitute services. |
| 9678 | This service is not payable as an appropriate associated service is not present. |
| 9682 | Services Australia cannot assess the request due to a system limitation. Please call the eBusiness Service Centre for assistance. |
| 9698 | Service is possible aftercare. Check the account and resubmit with a valid indicator if not normal aftercare. |
| 9699 | This item is not covered for this patient at this date of service. Please check details and if applicable resubmit or issue patient/claimant an account/account receipt to claim through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9700 | An incorrect item number appears to have been used or amount claimed does not match the item number. Please check details and resubmit. |
| 9701 | The maximum number of services for this item has been paid. If this service is not a duplicate, please resubmit with correct item numbers as per MBS. |
| 9702 | A base item has not been entered or should be entered first. Please resubmit with correct sequence. |
| 9703 | The item number used cannot be claimed for this provider. Check details of service and resubmit with appropriate item. |
| 9704 | This service appears to have been previously claimed. Please call Services Australia if you would like to discuss. |
| 9705 | In some instances where two or more services are performed together, they are claimable under one item number. Check MBS for correct item and resubmit. If exceptional circumstances exist, issue claimant an account/account receipt noting reasons for separate items. Claimant must claim through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9706 | This item requires a specific notation of the relevant condition. Check MBS Online and resubmit through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9707 | This claim needs to be referred to a Service Officer for further assessment. Please issue claimant with an account/account receipt to claim through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9708 | Equipment number entered does not appear to be registered with Medicare. Please check details and resubmit. |
| 9709 | An age restriction applies to this item. Please check MBS to verify item specifics. |
| 9710 | This item number has specific restrictions. Refer to MBS and ensure you are entering the correct patient details. |
| 9711 | This claim requires further assessment by a Service Officer. Please issue claimant with an account/account receipt to claim through an alternative Medicare claiming channel. For example online, at a service centre or over the phone. |
| 9712 | The item number claimed and an override code used cannot be used together. Please resubmit the claim or call us for assistance. |
| 9765 | Site not accredited for this service. |