About Medicare online and ECLIPSE return codes

A return code includes a message about why your claim was rejected or how it was assessed.

The message can be:

  • to identify any claiming errors
  • to make corrections
  • for your reference
  • to re-submit claims.

Function related - 1xxx or 2xxx

Functional errors can be when a condition is found by your digital claiming software. This doesn't include when it's a data validation matter or an assessing condition.

They can also be by environmental factors or coding errors within your software, including:

  • errors in the form
  • sequencing of functions calls including an attempt to use a non-existent client adaptor session with the incorrect session ID.

Transmission - 30xx

Transmission errors as a result of environmental factors or coding errors within the software, include:

  • communication errors to a remote server
  • a remote server isn’t available.

Information messages - 52xx and 8xxx

The code for information messages are returned in the error code field.

Data - 70xx and 90xx

Data errors can be when you’ve:

  • provided a service date, set in the future
  • not given a postcode with a claimant address.

When a report is available, you’ll see one of these return codes:

  • 9501 - a submission response report is available
  • 9502 - multiple reports are included in the response.

Other errors - 1999

The value will be 1999 when an error happens and there’s no return code.

Page last updated: 15 June 2024.
QC 74042