What happens to your money
Your payment amount will not change but it will be paid to your payment nominee in a different way.
Between 50% to 70% of your payments and 100% of any advance and most lump sum payments will go to your enhanced Income Management account. This money can be accessed with a SmartCard.
The rest of your payment goes to your payment nominee’s normal bank account.
If you appoint a payment nominee, we issue your payment nominee a SmartCard.
If you want to cancel a payment nominee
If you do not want to start enhanced Income Management because of a payment nominee arrangement, you should call your regular payment line.
Reviews and appeals
If you do not agree with a decision we make, you have the right to appeal. Read about reviews and appeals.