Getting help with your enhanced Income Management account and SmartCard in the Northern Territory

In the NT, you can choose to have your enhanced Income Management account and SmartCard managed through us or the Traditional Credit Union (TCU).

If your SmartCard is managed through us

If your enhanced Income Management account and SmartCard are managed through us, we can help you with the following:

• getting a new or replacement card
• activating your SmartCard
• checking your balance
• setting up direct debits
• transferring money from your enhanced account
• setting up your access to the online portal
• setting up the SmartCard eIM app
• fixing any problems with the SmartCard
• reporting a lost or stolen SmartCard.

For more information you can:

• call the SmartCard eIM hotline.
• visit a service centre
• go to the SmartCard website.

If your SmartCard is managed through TCU

If you have your enhanced Income Management account and SmartCard with the Traditional Credit Union (TCU), they can help you with the following:

• access local branches in remote areas of the NT
• access ATMs across the NT to check your balance
• culturally sensitive services in your language
• getting a new SmartCard
• activating your SmartCard
• checking your balance
• setting up direct debits
• transferring money from your account to another enhanced Income Management account
• setting up your access to the online portal
• setting up the TCU SmartCard eIM app
• fixing any problems with your SmartCard
• reporting a lost or stolen SmartCard.

If you need to transfer money from your TCU enhanced Income Management account to a regular bank account, call the SmartCard eIM hotline.

For more information on your TCU SmartCard you can:

• call the TCU Customer Service Centre
• visit a TCU branch
• read about SmartCard on the TCU website.