Family and domestic violence resources for community groups

We know community groups play a big role in supporting people affected by family and domestic violence.

Use our resources to promote our services and help people in your community.

By using these eKits, you agree to use our resources in the exact form we provide them. Don’t change the designs in any way.

If community members need resources

You can use all of the following resources to support conversations with people in your community:

• YouTube video
• information about the support we offer
• posters and a brochure which have contact information
• checklist which can help you work through some important safety information with clients.

The checklist outlines things people can do to continue to be safe while using our services. You can use the checklist to help customers as part of safety planning too.

We also have a Service Finder to help people see what services they may eligible for.

Download the family and domestic violence resources eKit

If your Indigenous community needs to know about family and domestic violence

You can use all of the following resources to support conversations with people in your community:

• YouTube video
• information about the support we offer
• posters and a brochure which have contact information
• checklist which can help Aboriginal and Torres Strait Islander peoples work through some important safety information with clients.

This checklist also outlines things that people can do to can do to continue to be safe while using our services. You can use the checklist to help customers as part of safety planning too.

We have a range of payments and support available for Aboriginal and Torres Strait Islander peoples.

Indigenous Service Officers can help Aboriginal and Torres Strait Islander Australians connect with our services. They can also help:

• talk about family and domestic violence
• promote and improve access to our payments and services
• provide support in complex cases
• communicate with Aboriginal and Torres Strait Islander people through language services
• improve service delivery to Aboriginal and Torres Strait Islander people by understanding their needs.

We also have a Service Finder to help see what services people may eligible for.

Download the Indigenous community family and domestic violence resources eKit

If your culturally and linguistically diverse (CALD) community needs to know about family and domestic violence

You can use all of the following resources to support conversations with people in your community:

• YouTube video
• translated audio about support services
• translated information about the support we offer
• checklist which can help you work through some important safety information with clients.

This checklist also outlines things that people can do to can do to continue to be safe while using our services. You can use the checklist to help customers as part of safety planning too.

Multicultural Service Officers can help migrant and refugee communities connect with our services. They can also help:

• talk about family and domestic violence
• promote and improve access to our payments and services
• provide support in complex cases
• communicate with CALD people through language services
• improve service delivery to CALD people by understanding their needs.

We also have a Service Finder to help see what services people may eligible for.

Download the CALD family and domestic violence resources eKit

If community members need information in their language

We have translated publications and interpreter services if people in your community need information in different languages. These include all of the following in your language:

• checklist
• factsheet
• ‘It’s time to say enough’ audio.

Read more about help for Multicultural organisations.

If you need to reach out to our staff for help

Our staff are available to help. We have the following specialist staff who may be able to assist you:

• Community Engagement Officers can help with information, payments and services
• Financial Information Service officers can help plan for future financial needs
• Social work services can help if your community members are going through a difficult time
• Indigenous Service Officers can help with our services and support Aboriginal and Torres Strait Islander communities
• Multicultural Service Officers can help migrant and refugee communities connect with our services.