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Business applications
There’s a pause on new businesses joining Centrepay.
New businesses can join once the new business application process starts from mid-2025.
We’re proposing to update the business application and onboarding process. This will help give clarity to businesses to:
- strengthen eligibility screening
- improve business and identity checking
- introduce a character test for businesses and its senior employees
- tailor requirements to different service reasons
- make sure businesses only provide goods and services for their approved service reasons
- get businesses to explain how they’ll meet their Centrepay contract terms
- ensure that businesses can offer other payment methods and not rely on Centrepay.
Giving us feedback
We’re continuing to improve Centrepay and will have more details available in 2025.
Centrepay reform feedback
If you have feedback about Centrepay service reasons reform, please email us at Centrepay.Reform.Feedback@servicesaustralia.gov.au.
If you’re a customer, don’t include any personal details like your Customer Reference Number or address.
If you’re a business and have more questions, call the Centrepay for businesses team.
General feedback
If you’re a customer, please contact us through Centrepay feedback and complaints.