Centrepay policy reform

Policy and contracts

We propose to improve Centrepay policy and contracts by:

removing high-risk goods and services
withdrawing service reasons that don’t suit regular bills
making contracts clearer so businesses understand their obligations and responsibilities
making contracts easier to enforce and take action on, if businesses don’t comply
improving safeguards like deduction end dates and target amounts
updating the business application and approval process so it’s tailored to different service reasons
introducing new requirements for business complaint and feedback processes.

There’s currently no action required from businesses or customers.

You’ll have an opportunity to provide feedback before final decisions are made on the reforms.

We’re continuing to improve Centrepay and will have more details available in 2025.

If you have feedback about Centrepay service reasons reform, please email us at Centrepay.Reform.Feedback@servicesaustralia.gov.au.

If you’re a customer, don’t include any personal details like your Customer Reference Number or address.

If you’re a business and have more questions, call the Centrepay for businesses team.

If you’re a customer, please contact us through Centrepay feedback and complaints.