Centrepay policy reform

Policy and contracts

We propose to improve Centrepay policy and contracts by:

removing high-risk goods and services
withdrawing service reasons that don’t suit regular bills
making contracts clearer so businesses understand their obligations and responsibilities
making contracts easier to enforce and take action on, if businesses don’t comply
improving safeguards like deduction end dates and target amounts
updating the business application and approval process so it’s tailored to different service reasons
introducing new requirements for business complaint and feedback processes.

On 31 March 2025, we begin a second round of public consultation.

This round of consultation invites input and feedback from businesses, customers and the broader community on the proposed Centrepay changes.

As part of this consultation round, we would like to hear from you on how the proposed changes to Centrepay might affect you or your business.

You’re invited to give us your feedback on DSS Engage from 31 March 2025.

Submissions close at 11:59 pm on 21 April 2025.

If you’re a customer, please contact us through Centrepay complaints and feedback.