You can search for individual health care providers and organisations either directly with the Healthcare Identifiers (HI) Service or in the Healthcare Provider Directory (HPD). You can use the HPD to:
- get health care identifiers to create links for setting up access
- get contact details to make referrals or send secure messages
- see individual health care providers who work at organisations.
You can get a patient’s IHI using an organisation patient administration system or practice management software. Contact your software vendor about how to use their products and what you need to do.
If your software isn’t working, individual health care providers and authorised employees can call the HI Service. We need to verify your identity before giving you a patient’s IHI over the phone.
Once you have your patient’s IHI, you can include it in:
- your patient’s records
- your referrals
- your diagnostic requests
- other health care information relating to the patient.
You can also use your patient’s IHI to access their My Health Record, if they have one.
You can search for a health care provider organisation in the HI Service either directly with the HI Service or in the HPD.
Follow these steps to use your patient administration system to search for a health care organisation’s identifier:
- Log in to your Provider Digital Access (PRODA) to access your Health Professional Online Services (HPOS).
- Select My programs.
- Select Healthcare Identifiers and My Health Record.
- Select Healthcare Identifiers - Manage existing records.
- Select Search HI provider directory service for organisation.
- Enter the Healthcare Provider Identifier-Organisation (HPI-O).
- If you don’t know the organisations HPI-O, enter the organisation’s name, state and country.
- Select Search.
- If the organisation doesn’t come up select Refine search and enter other information you may know.
Follow these steps to search for an individual health care provider in the HI Service:
- Log in to your PRODA to access your HPOS account.
- Select My programs.
- Select Healthcare Identifiers and My Health Record.
- Select Healthcare Identifiers - Manage existing records.
- Select Search HI provider directory service for individual.
- Select an Identification number search and enter the provider’s HPI-I or AHPRA registration number.
- If you don’t know them, select Demographic search and enter the provider’s State and Country.
- You need to include at least one other field, like Family name or Given name.
- Select Search.
- If the provider doesn’t come up select Refine search and enter other information you may know.