What documents you need
As you complete your claim we’ll ask you to provide us with certain documents or information. We’ll tell you in the claim which documents you need to give to us. These are listed as required in your claim.
You’ll need to provide these documents before you can submit your claim. Having them ready will help you finish your claim and not delay the process. Call the Disability, sickness and carers line if you’re unsure which documents you need to give us.
Other documents you may need
You may need to give us other documents. These will be listed in the claim as supplementary. You’ll have 14 days after you submit your claim to submit these.
We may ask you for more information as we work through your claim and assess your circumstances. If this happens, we’ll put your claim on hold as we wait for these documents. You need to provide them within 14 days of our request or your claim may be rejected.
What are common documents
We’ve listed the documents and information we usually ask for. You may not need all of them. Your parents, guardian or partner may also need to provide some of these documents to support your claim.
| Documents | Details |
|---|---|
| Medical | Documents you may need, include:
|
| Financial | Documents you may need, include:
|
| Study | Documents you may need, include current, planned and previous course details. |
| Employment/Work | Documents you may need, include:
You may be able to get some documents through your ATO online account. Read more about what you can do in your ATO online account, on the ATO website. |
| Living arrangements | Documents you may need, include:
If you need to provide a rent certificate and you pay rent to your parents they’ll need to sign a statutory declaration. It must be signed and declared true before an authorised witness. |
| Relationships | Documents you may need, include:
|
| Residence details if you’ve lived outside Australia | Documents you may need, include:
|
| If you’re under 21 | Documents you may need, include:
|
How to submit your documents
You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. Read more about how to submit your Centrelink documents online.
You can also give them to us by mail, fax, or by visiting a service centre.
Contact numbers available on this page.
Disability, sickness and carers line
Use this line if you need help with your Disability Support Pension, Special Disability Trusts, Mobility Allowance, Carer Payment or Carer Allowance.
There are other ways you may want to contact us.