Power of Attorney or guardian and administration orders
If you’ve legally appointed someone to look after your affairs, you can ask them to act on your behalf. They can both:
- apply for the Home Equity Access Scheme
- change the property offered as security.
Proof of their legal appointment can be a Power of Attorney (POA) document or a guardianship and administration order. The legal documents must show that your representative can act on your behalf to manage both your real estate and financial affairs. You must provide both:
- an original or a certified copy of the POA document or guardianship and administration order
- a written letter of request which includes your Centrelink Customer Reference Number.
You can do this by post or at a service centre.
Nominee
You can choose a person or an organisation to enquire or act on your behalf. They can manage aspects of the loan for you. This doesn’t stop you from dealing with us yourself.
You can do this online or by completing a printed form.
Add a nominee arrangement online
If you and your proposed nominee both have a Centrelink online account linked to myGov, you can sign in now to add a nominee.
If either of you don’t have this set up, create an account now.
For help, read our online guide on how to add a nominee.
Your proposed nominee will need to respond to the nominee request in their Centrelink online account within 14 days. If they don’t, the request will expire. Read our online guide on how to respond to a nominee request.
If your proposed nominee is an organisation, they must respond to the request through Business Hub within 14 days. Read more about Centrelink Organisation Nominee Services.
Add a nominee arrangement with a form
You can fill in the Authorising a person or organisation to enquire or act on your behalf form. Your proposed nominee will need to complete their section of the form before you return it to us. There are instructions on the form telling you how to send it to us.
The person you authorise must show photo identification at one of our service centres or agents and access points. For example, a current Australian driver licence or passport.
If your nominee is an organisation, their staff will need to verify their identity details. They’ll do this when they create their Provider Digital Access (PRODA) account to access nominee online services. For more information, go to PRODA.