To set up your organisation’s access to health care identifiers and My Health Records, you need to get:
- conformant clinical software for the Healthcare Identifiers (HI) Service and My Health Record
- a National Authentication Service for Health (NASH) Public Key Infrastructure (PKI) organisation certificate.
You can read more about conformant clinical software on the Australian Digital Health Agency website.
If you don’t have conformant clinical software, your health care providers can access My Health Records using the read-only National Provider Portal (NPP).
You need a Provider Digital Access (PRODA) account to access Health Professional Online Services (HPOS). If you don’t have one, register for PRODA online. Then follow the steps to set up your HPOS access.
You also need to link your health care identifiers to HPOS for each individual health care provider working for your organisation in the HI Service.
This makes sure they show as working at your organisation in the Healthcare Provider Directory.
You may have contracted service providers (CSP) who need to access the HI Service and My Health Record on your organisation’s behalf. If you do, you’ll need to link their identifier to your organisation first. You’ll need to contact your CSP to get their HI Service registration number.
After you get a HPI-I for your individual health care providers, you can then link it to the HPI-O. This lets providers searching in the Healthcare Provider Directory know who works at your organisation.
Follow these steps to link to individual health care providers:
- Log in to HPOS using PRODA.
- Select My programs.
- Select Healthcare Identifiers and My Health Record.
- Select Healthcare Identifiers - Manage existing records.
- Select My organisation details.
- Select HPI-I links for a list of which individual health care providers are linked to your organisation.
- Select Manage providers and then Add linked provider.
- Enter the individual health care provider’s HPI-I or RA number then select Search.
- Read the Privacy Note, and if you agree select Confirm to link the individual health care provider.
You need to add authorisation links so individual health care providers can access My Health Record through the National Provider Portal.
If your organisation uses practice software, you need to talk to your software vendor about accessing My Health Record. Read more about conformant clinical software on the My Health Record website.
Follow these steps to manage a My Health Record authorisation link in the My Health Record system:
- Log in to HPOS using PRODA.
- Select My programs.
- Select Healthcare Identifiers and My Health Record.
- Select My Health Record - Register organisation.
- Select Manage authorisation links.
- Select Add/Update on the organisation you want to add the authorisation link to for My Health Record.
- Enter HPI-I number for the health care provider you want to link and then select Submit.
- Make sure the individual health care provider’s details are correct and then select Confirm.
If you have a CSP working for you, you need to link their identifier to your organisation. This allows them to access the HI Service and My Health Record on your behalf. You’ll need to contact them to get their HI Service registration number.
Follow these steps to link a CSP to your organisation in the HI Service:
- Log in to HPOS using PRODA.
- Select My programs.
- Select Healthcare Identifiers and My Health Record.
- Select Healthcare Identifiers - Manage existing records.
- Select My organisation details.
- Select the CSP links.
- Select the Manage CSP link.
- Select Add.
- Enter the CSP registration number and select Submit.
- Select Confirm.
Follow these steps to manage your CSP’s My Health Record authorisation link in the My Health Record system:
- Log in to HPOS using PRODA.
- Select My programs.
- Select Healthcare Identifiers and My Health Record.
- Select My Health Record - Register organisation.
- Select Manage authorisation links.
- Select Add/Update on the organisation you want to add the authorisation link to for My Health Record.
- Enter CSP number for the CSP you want to link and then select Submit.
- Make sure the CSP’s details are correct and then select Confirm.
You need software to:
- access patients’ health care identifiers
- upload documents to patients’ My Health Record.
You need to test your software to make sure medical information is safe and secure in clinical environments. Contact your software vendor about their HI Service and My Health Record products.
Read more about conformant clinical software on the My Health Record website.