If we need more information for your application, we’ll ask you in writing to send it to us.
You must give us a certified copy of each document. This is where an authorised witness has signed it as a true and correct copy of the original. It can’t be a copy of a certified copy.
You’ll have 28 days to send the information we ask for. Then, 1 of the following will happen:
- if we get it within 28 days, your payment will start on the day of your original application
- if we get it on or after 28 days, you’ll get a rejection letter from us.
If you get a rejection letter
You’ll have 28 days to appeal our decision.
During this period, you can send us the information we’ve asked for to support your application. Then, provided you’re eligible, 1 of the following will happen:
- if it’s within 28 days your payment will start on the day we get the information from you
- if it’s on or after 28 days, you’ll need to reapply for the payment.