They may send you emails with a link that takes you to a fake myGov website. This is also called a phishing link. Phishing is a way for scammers to steal your personal information, like your myGov sign in details.
If you get an email from ‘myGov’ with a link to click on, it’s a scam. Don’t click the link.
Here are some common ways scammers use emails to target our customers.
Scammers may ask you to update your personal information, including your Electronic Funds Transfer (EFT) details, via a link, QR code or attachment in an email. They’ll say you can get a payment or refund if you do this.
They may also say a subsidy has been issued but can’t be claimed due to incomplete information. They’ll ask you to update your details by clicking a link. The link will take you to a fake myGov website designed to steal your personal information.
Don’t click the link. These are all scams.
To appear genuine, the emails often include images and wording copied from the myGov website or the myGov app. These scam emails may look similar to this:
Scammers may send you an email saying your myGov account is locked. They ask you to click on a link to unlock it. They may also say the security of your myGov account is at risk and to click a link to secure it again. They may claim that your account will be deactivated or permanently locked if you don’t click a link to sign into myGov.
Don’t click the link. These are all scams.
They may also say to call a phone number for help. Don’t call the number listed if you believe the email may be a scam. Always search for our genuine phone numbers on our website. You can read more about how to contact myGov for help with your account.
Scammers may send you an email saying there’s been suspicious activity or sign ins to your myGov account from unknown devices.
They will ask you to click on a link if the activity was not you. They try to have you fix any suspicious account activity by visiting a fake myGov website.
Don’t click the link. This is a scam designed to steal your myGov and personal details.
They may also say to call a phone number for help. Don’t call the number listed if you believe it may be a scam. Always search for our genuine phone numbers on our website. You can read more about how to contact myGov for help with your account.
Scammers may also tell you there’s a problem with your tax return. They threaten legal action if you don’t enter your details into a website. They often begin the email by saying ‘Dear myGov Customer’ and include an attachment asking you to confirm your details.
It tells you ‘myGov’ noticed a discrepancy in your previous tax return. Don’t open the attachment or provide any personal details, it’s a scam.
These scam emails may look similar to this:
Read more about myGov scams.