There is a maximum limit on a BasicsCard. Once you reach it your money will stay in your Income Management account.
If you do not want leftover money put onto a BasicsCard you can stop this at any time. Instead, you can choose how much goes to a BasicsCard. You can set up daily, weekly or fortnightly transfers to a BasicsCard. If you want to choose the amount that goes to a BasicsCard, you need to call the BasicsCard general enquiry line.
You can move extra money to a BasicsCard and back to your Income Management account yourself. You can do it by any of the following methods:
- using your Centrelink online account through myGov
- using the Express Plus Centrelink mobile app
- calling the BasicsCard general enquiry line or phone self service line.
If you want to use phone self service you need to register. Read more about how to register for Centrelink phone self service. When you call, you’ll need your Customer Reference Number or Customer Access Number, and your recorded voiceprint or your 6 digit phone PIN.
If you use your online account, our guide can help you manage your Income Management Account and BasicsCard money online.
Contact numbers available on this page.
BasicsCard general enquiry line
Use this line for BasicsCard general enquiries or to report your card lost or stolen.
Centrelink phone self service line
Use this self service line to manage your Centrelink business yourself. This is an automated service, where you select options using your phone keypad
There are other ways you may want to contact us.