Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
Check your Income Bank balance
You can check your Income Bank balance online.
FIS selling the family home video
Watch this video to learn more about how selling the family home can affect your payment.
Family Tax Benefit and Child Care Subsidy FIS video
Watch this video about how a redundancy affects Family Tax Benefit or Child Care Subsidy.
FIS property settlements video
Watch this video to learn about how FIS can help you with a property settlement.
Understanding loans and credit
There are things you should consider when borrowing money. We have information about different types of loans, credit and lenders to help you manage your money.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
Retirement village or lifestyle village rent type for rent assistance
Eligibility for Rent Assistance when you’re in retirement living.
Relationship details - Separated under one roof form (SS293)
Use this form if you’re separated but live under the same roof as your ex-partner. This is so we can assess whether to pay you as a single person or as a member of a couple.
How to prove your identity to Centrelink using your Digital ID
How to prove who you are to Centrelink using your Digital ID.