Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
Asset types
Assets are property or items you or your partner own in full or part, or have an interest in. They can affect your payment.
Financial investments
The value of your financial investments counts in the assets test and income test for payments from us.
How to transfer to Age Pension online
Complete the following steps to transfer to Age Pension. Before you start, check if you can get it.
Weekly payment option
Some people can get income support payments paid each week instead of each fortnight.
Income and assets form (SA369)
Use this form if you’re claiming a payment and need to tell us about your income and assets.
Transfer to Age Pension
If you’re Age Pension age and get an eligible payment, you can apply to transfer to Age Pension.
How to claim a Crisis Payment for Other Extreme Circumstances
Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.