Most useful information for domestic violence

1. Living arrangements
2. Family and domestic violence

Where to get help for domestic violence

Get help accessing our payments and connecting to local support services like legal and housing support.

1. Top payments
2. Social work services

How to contact social work services

You can speak to a social worker over the phone.

1. Crisis Payment
2. Crisis Payment for other extreme circumstances

Who can get a Crisis Payment for Other Extreme Circumstances

You may get this if you were forced to leave your home because of an extreme circumstance and meet other eligibility criteria.

1. Death of a loved one
2. Most useful information

Advice of death form (SA116)

Use these forms to advise us of the death of an adult or child. We’ll use these details to update records with Medicare, Centrelink and Child Support.

1. Crisis Payment
2. Crisis Payment for other extreme circumstances

How much Crisis Payment for Other Extreme Circumstances you can get

You can get this Crisis Payment once per incident or extreme circumstance.

1. Relationship changes
2. Most useful information

Relationship details - Separated under one roof form (SS293)

Use this form if you’re separated but live under the same roof as your ex-partner. This is so we can assess whether to pay you as a single person or as a member of a couple.

Mutual obligation requirements for principal carers

These are tasks and activities you agree to do to keep getting your payment. They give you a better chance of finding work.

1. Top payments
2. Financial Information Service

Financial Information Service live webinars

We have free webinars to help you understand your finances.

Funeral bonds and prepaid funerals

Funeral costs you pay for in advance normally don’t count in your assets test for payments from us. There are some exceptions.

Financial investments

The value of your financial investments counts in the assets test and income test for payments from us.