- Contact us
- How to get more information from us
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
- What FIS information you can watch online
- Lump sums
FIS inheritance video
Watch this video to learn about how FIS can help you if you get an inheritance.
Mutual obligation requirements if you’re 55 or older
Find out about your mutual obligation requirements if you’re 55 and over.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
When we pre-fill your information
There are some things you need to know about income, Single Touch Payroll (STP) and other details we pre-fill for you.
- Crisis Payment
- Crisis Payment for other extreme circumstances
How much Crisis Payment for Other Extreme Circumstances you can get
You can get this Crisis Payment once per incident or extreme circumstance.
New Zealand citizens claiming payments in Australia
If you’re a New Zealand citizen living in Australia you may be eligible to get Centrelink payments or concession cards.
Funeral bonds and prepaid funerals
Funeral costs you pay for in advance normally don’t count in your assets test for payments from us. There are some exceptions.
Rural customers and primary producers
Some rural properties and farms have more than one title or larger blocks than residential properties. The asset test rules are different for these properties.