How to contact social work services
You can speak to a social worker over the phone.
Income Stream Reviews
Each financial year we review certain types of income streams. We do this to ensure we assess your payments and concession cards correctly.
Review of a Medicare Decision form (HW051)
Use this form to ask for a review of a decision about your Medicare debts including dental benefit, Pharmaceutical Benefit and related payments.
Examples of granny flat interests
We’ve put together some common examples to help you understand how we assess granny flats. These examples don't cover every situation.
Business details form (MOD F)
Use this form to let us know about you or your partner's involvement in a business.
FIS choosing an investment video
Watch this video to learn more about choosing an investment.
Pause of requirements
Sometimes there may be a pause of your mutual obligation or participation requirements.
Help in your language
We can help you with translated information or you can talk to a service officer who speaks your language.
FIS selling the family home video
Watch this video to learn more about how selling the family home can affect your payment.
Who can get a Crisis Payment for Other Extreme Circumstances
You may get this if you were forced to leave your home because of an extreme circumstance and meet other eligibility criteria.