Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
Authorising a person or organisation to enquire or act on your behalf form (SS313)
Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Someone to act for you with Medicare, Centrelink, aged care or Child Support
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.
How to prove your identity to Centrelink through myGov
How to prove who you are to Centrelink through myGov using the Centrelink identity verification linking option.
Medicare Claim form (MS014)
Use this form to claim Medicare benefits by mail or in person at a service centre. This can be for a paid or unpaid account.
Objecting to a Child Support decision form (CS1893)
Use this form to object to a child support decision we made that you disagree with.
How much Vic Bushfires, January 2026 - Disaster Recovery Allowance you can get
How much you get depends on your circumstances.
Explanation or formal review of a decision form (SS351)
Use this form to ask for an explanation or formal review of a decision.