How to contact social work services
You can speak to a social worker over the phone.
New Zealand citizens claiming payments in Australia
If you’re a New Zealand citizen living in Australia you may be eligible to get Centrelink payments or concession cards.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
How much Nth Qld Rainfall and Flooding, December 2025 to January 2026 - Disaster Recovery Allowance you can get
How much you get depends on your circumstances.
Who can get the Child Dental Benefits Schedule
Check if your child is eligible for the Child Dental Benefits Schedule (CDBS).
Other Medicare support
We have a range of programs to help with some specific health care needs.
Medicare Claim form (MS014)
Use this form to claim Medicare benefits by mail or in person at a service centre. This can be for a paid or unpaid account.
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.