Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
- Contact us
- How to get more information from us
Explanations and formal reviews
Find out what you can do if you want more information or disagree with a decision we've made.
- Separated parents
- Most useful information
Details of your child’s care arrangements form (FA012)
Use this form to provide information about your child’s care arrangements.
- Growing up
- Most useful information
Authorising a person or organisation to enquire or act on your behalf form (SS313)
Use this form to authorise a person or organisation in Australia to be your nominee so they can enquire or act on your behalf with Centrelink.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
- Top payments
- Social work services
How to contact social work services
You can speak to a social worker over the phone.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
New Zealand citizens claiming payments in Australia
If you’re a New Zealand citizen living in Australia you may be eligible to get Centrelink payments or concession cards.
How to prove your identity with Centrelink
You need to prove your identity before you claim a payment or service.
Proving your identity in person for a Centrelink payment
How to prove who you are in person at a service centre.