Most useful information for child health and safety

Proving your identity over the phone with Centrelink

How to prove who you are over the phone.

Proving your identity in person for a Centrelink payment

How to prove who you are in person at a service centre.

Severe financial hardship for Crisis Payment

For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.

1. Crisis Payment
2. Crisis Payment for other extreme circumstances

How to claim a Crisis Payment for Other Extreme Circumstances

Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.

Proving your identity online for Centrelink

How to prove who you are to Centrelink online.

1. Top payments
2. Social work services

How to contact social work services

You can speak to a social worker over the phone.

1. Child Dental Benefits Schedule
2. Who can get it

Eligibility checks for Child Dental Benefits Schedule

How to know if your child can get CDBS this year.

Overdrawn bank account

You can get help to access your money if you have an overdrawn bank account.

1. Crisis Payment
2. Crisis Payment for other extreme circumstances

Who can get a Crisis Payment for Other Extreme Circumstances

You may get this if you were forced to leave your home because of an extreme circumstance and meet other eligibility criteria.

1. Social work services
2. How we help

Social work services if you’re experiencing violence

If you’re experiencing family and domestic violence, we can help you access certain services.