Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Deeming rates are increasing
From 20 September 2025 the deeming rates will be 0.75% and 2.75%.
What adjusted taxable income is
We use your adjusted taxable income to work out your eligibility for some payments, concessions or services.
Relationship details - Separated under one roof form (SS293)
Use this form if you’re separated but live under the same roof as your ex-partner. This is so we can assess whether to pay you as a single person or as a member of a couple.
Supporting documents for your Centrelink claim
When you claim a payment or service, we’ll ask you for some documents to support your claim.
Replace a lost or stolen Pensioner Concession Card or Health Care Card
If your Pensioner Concession Card is lost, stolen or ruined, we can post you a new card if you need one.
Employment income reporting
We need to know the gross employment income you and your partner get so we can pay you the right amount.
Someone to act for you with Medicare, Centrelink, aged care or Child Support
You can ask someone to act for you with Medicare, Centrelink, aged care or Child Support. You can authorise them to speak to us, update your details and get payments for you.
Breaks from caring when you get Carer Payment
You can still get Carer Payment if you take a break from providing care.
Exemptions from the newly arrived resident's waiting period
After you arrive in Australia, there can be a waiting period to get some of our payments and concessions. Find out if you may not have to wait this period.