Manage Home Care Accounts

Managing Home Care Accounts for your care recipients using the Aged Care Provider Portal (ACPP).

You’ll need an individual Provider Digital Access (PRODA) account to access the Aged Care Provider Portal. If you don’t have one, you can register for an individual PRODA account.

View the Home Care Account balance

To view your care recipients’ Home Care Account balances, you can do either of the following:

  • From their profile, select the Commonwealth amount tab. Then select Home care account to view the care recipient’s account balance and transaction history.
  • From your payment statement, find the main menu and select Care recipient’s itemised payments.

Checking Home Care Account closure date

Any monthly entitlement will accrue in a Home Care Account for each recipient, managed by Services Australia. Following a care recipient’s departure, Services Australia will have access to the care recipient’s Home care account for 70 days to claim any outstanding invoice amounts.

After 70 days, the Home care account will no longer be available to that service.

To check the Home Care Account closure date for the care recipient you’ll need to be on a Care recipient profile.

  1. In the Commonwealth amount tab, select the Home care account menu item to open the Home Care Account balance summary.
  2. In the Home care account balance screen, you’ll see the following:
    • home care account balance
    • care recipient’s departure date
    • the closure date for the home care account.
Page last updated: 15 June 2024.
QC 74115