Make a Home Care claim

To access the home care subsidies, you need to submit a claim to us every month. You can do this through either:

Aged Care Provider Portal (ACPP)
integrated business-to-government (B2G) software purchased through an independent software developer.

You need to ensure that each care recipient in your care has events or changes updated before your claim is completed. This includes entries, departures, leave and applications for supplements such as the Dementia and cognition supplement.

Read about how to claim using the ACPP.

Before making a Home Care Package claim

Understanding a Home Care Package, the cost of care and estimating fees before making a claim.

Review of home care fees

We review home care fees every month to check all details are correct and to make sure you’re paid correctly.

When a care recipient leaves home care

Learn what you need to do when a care recipient leaves your care to transfer to a new service or out of home care.

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