How to claim

Steps to claim

1.  

   1. Get ready to claim

   You’ll need to check what you need to do before you claim. Make sure you have evidence such as receipts and supporting documents. You can find this information on the claim forms or on the Department of Health and Aged Care’s website in the EAF and HCAF Program Guidelines.

   To claim you’ll need:

   • written evidence from a registered health care practitioner
   • supporting documents, such as quotes, tax invoices, receipts or proof of purchase.
2.  

   2. Complete the claim form

   Complete one or both of these:

   • Extraordinary Assistance Fund form
   • Health Care Assistance Fund form.
3.  

   3. Submit your claim form

   If your Medicare online account is linked to myGov, sign in now to submit your claim.

   Sign in to myGov

   You can also submit your claim form and supporting documents:

   • using the Express Plus Medicare App
   • by email to Thalidomide.Claims@servicesaustralia.gov.au

   • by post to:

     Services Australia
     Australian Thalidomide Survivors Support Program
     GPO Box 9822
     In your capital city
4.  

   4. Wait to hear from us

   We aim to process your claim within 30 business days.

   We’ll contact you the same way you submit your claim.

   If we don’t approve your claim or we need more information, we’ll contact you.

   For information about your claim, you can either:

   • email Thalidomide Claims
   • go to the Thalidomide Support Service page on The Benevolent Society website.

Formal claim disputes

You can read about how to dispute a claim result on the Department of Health and Aged Care website.

Make sure you email your formal claim dispute within 60 days from the date your EAF or HCAF claim was denied.