How to claim

Steps to claim Mobility Allowance

1.  

   1. Get ready to claim

   The easiest way to claim is online. You can’t get Mobility Allowance if you have a plan with the National Disability Insurance Scheme (NDIS).

   To claim online, you need a Centrelink online account linked to myGov. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

   You may need to prove your identity with us before you start your claim.

2.  

   2. Get your documents ready to claim

   You’ll need to give supporting documents as part of your claim. This includes a:

   • medical report from your doctor to tell us why you can’t use public transport
   • proof of hours you are working or training.
3.  

   3. Make your claim

   If you can claim online

   If your Centrelink account is linked to myGov you can apply online.

   To do this:

   1. Sign in to myGov.
   2. Select Make a claim or view claim status, then Make a claim.
   3. Under Disabled, ill or injury select Get started.
   4. Select Apply for Mobility Allowance then follow the prompts to complete your claim.

   Sign in to myGov

   If you can’t claim online

   If you can’t claim online, you can do one of the following:

   • print and complete the Claim for Mobility Allowance form
   • call us on the Disability, carers and sickness line
   • visit a service centre.
4.  

   4. After you claim

   After you submit your claim online, you’ll get a receipt telling you:

   • your claim was submitted
   • the ID number of your claim.

   We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.

   If you don’t get electronic letters, we’ll send you a letter in the mail.

   If we need more details we’ll ask you for them.

   If you think we’ve made a mistake you can ask us to review our decision.