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To keep getting your payment you’ll need to:
- report you and your partner’s income every 2 weeks even if it’s $0
- meet your mutual obligation requirements
- tell us about any changes to your circumstances
- tell us if you’re going overseas.
If you’re having trouble meeting your mutual obligation requirements, you need to talk to someone about it. Who you need to contact depends on if you are either:
- with an an employment services provider
- with Workforce Australia Online.
Getting help if you have an employment services provider
If you have an employment services provider, you should speak with them first. Otherwise, call the National Customer Service Line on the Workforce Australia website.
Getting help if you’re with Workforce Australia Online
If you’re referred to Workforce Australia Online, call the Digital Services Contact Centre on the Workforce Australia website.
Reporting your income
The way you report your income depends on if you have an employer or if you’re self-employed.
If you have an employer
If your claim is successful, you’ll need to report your and your partner’s income to get your first payment. You still need to report even if your and your partner’s income is $0.
Every 2 weeks you must report the employment income you and your partner got in the last 14 days.
If you don’t report every 2 weeks your payment will stop. We’ll tell you which dates you must report on and when your income reporting will start. If you report late, your payment will be late.
If your Centrelink online account is linked to myGov, sign in now to report your income.
You can also report your income by:
- using the Express Plus Centrelink mobile app
- calling 133 276 (13 EARN).
Read about how to report your income.
If you’re dependent and get Youth Allowance, we may need your parents’ or guardians’ income details each year.
You’ll need to call us on your regular payment line if any of these apply:
- you can’t update your employment income online
- you’re not sure how to report your back pay.
If you’re self-employed
Read about how to report your income from self-employment.
We don’t automatically deduct tax from most of our payments. But you can ask us to do this for you if you get a taxable payment. You can read information about paying tax on a Centrelink payment.
Keep meeting your mutual obligation requirements
When you get Youth Allowance for job seekers you need to meet your mutual obligation requirements. These requirements include completing activities such as job searches, training and work experience. Doing these activities may help you get back into work sooner. Read about mutual obligation requirements.