How to apply by form

We may already have the information required to complete the aged care calculation of your cost of care. Before starting an application, check if you should apply.

If you can’t apply online

1.  

   1. Get ready to apply

   You can apply using one of our printed forms. If you have a correspondence nominee, they can do it for you.

   There are 3 forms. Make sure you use the right form for your circumstances.

   Use the Home Care Package Calculation of your cost of care form if all of these apply:

   • you’re thinking about getting or already have a Home Care Package
   • you don’t get a relevant income support payment from us or the Department of Veterans’ Affairs (DVA).

   Use the Residential Aged Care Calculation of your cost of care form if all of these apply:

   • you’re thinking about moving into or are already living in an aged care home
   • you don’t get a relevant income support payment from us or DVA.

   Use the Residential Aged Care Property details for Centrelink and DVA customers form if all of these apply:

   • you’re thinking about moving into or are already living in an aged care home
   • you get a relevant income support payment from us or DVA
   • you own your home.

   If you don’t have access to a printer you can either:

   • call us on the Aged Care Line and ask us to post the form to you
   • go to a service centre and ask for the form.
2.  

   2. Get your documents ready

   You’ll need to get some supporting documents ready to help answer some of the questions.

   You need to give us all the supporting documents we ask for.

3.  

   3. Make your application

   To apply, use the form that matches your circumstances. If you don’t have your form yet, check step 1 to find out which form you need.

   For information about applying for an aged care calculation of your cost of care, or to get a printed copy of a form, either:

   • call the Aged Care line
   • go to a service centre.
4.  

   4. Submit your application

   Submit your completed form with the supporting documents we’ve asked for. If you don’t provide all supporting documents, we may ask you for more information.

   You can submit your form by any of the following:

   • uploading it online in your Centrelink online account through myGov
   • posting it to us using the details on the form
   • going to a service centre.

   Call the Aged Care line or visit a service centre if you can’t submit your application because:

   • you are in crisis
   • any reason outside your control.
5.  

   5. Getting the results of your application

   We’ll send you a letter to tell you how much you’ll pay towards your aged care costs.

   The aged care calculation of your cost of care is valid for 120 days. You need to tell us if your personal or financial details change.

   If you think we’ve made a mistake you can ask us to review our decision by:

   • calling the Aged Care line
   • visiting a service centre.